Customer Support Executive

1 week ago

Chennai, Tamil Nadu, India Captalent Hr Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  • Handle inbound customer calls, address their issues, and escalate complex problems when necessary.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
  • Meet performance targets for call handling time, resolution rates, and quality metrics.

Desired Candidate Profile

  • 0-2 years of experience in BPO/Call Centre environment (freshers welcome).
  • Excellent communication skills in Tamil and Good English Communication.
  • Ability to work on Domestic Voice Process/Non-Voice Process/International BPO processes.

WORK FROM OFFICE

IF ANYONE INTERESTED IN THIS REQUIREMENT CONTACT SUREKHA HR WHATSUP YOUR RESUME.

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