Assistant Housekeeping Manager

2 days ago

Chennai, Tamil Nadu, India The Raintree Hotels Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description:

  • Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
  • Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
  • Prepares and distributes the Room assignment sheet and floor keys to room boys.
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators.
  • Provides support to the Executive Housekeeper in all areas of a Housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel's standard operating procedures.
  • Maintain high quality of housekeeping standards in 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
  • Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
  • Coordinate with vendors eg: Pest control, Laundry services, and other outsourcing services.
  • Attend to any guest complaints and take service recovery measures if required.
  • Review the housekeeping points on the guest feedback forms, take action on guest complaints, and also share guest compliments with staff members.
  • Prepare annual housekeeping budget.

Education:
Degree or Diploma in Hotel management or equivalent.

Experience :

Minimum 2 years of housekeeping experience in a Executive capacity with good communication skills. Should have experience in hotels.

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