Customer Support Associate
1 day ago
𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐚𝐧𝐢 𝐂𝐚𝐬𝐚𝐝𝐨𝐧𝐚, 𝐍𝐞𝐰 𝐓𝐨𝐰𝐧, 𝐊𝐨𝐥𝐤𝐚𝐭𝐚.
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥-𝐭𝐢𝐦𝐞
𝐃𝐫𝐨𝐩: 𝐏𝐨𝐢𝐧𝐭 𝐝𝐫𝐨𝐩 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞
𝐒𝐚𝐥𝐚𝐫𝐲 𝐫𝐚𝐧𝐠𝐞: 𝟏𝟳,𝟎𝟎𝟎 – 𝟐𝟓,𝟎𝟎𝟎 𝐈𝐍𝐑
𝐖𝐨𝐫𝐤 𝐃𝐚𝐲𝐬: 𝐌𝐨𝐧𝐝𝐚𝐲 𝐭𝐨 𝐅𝐫𝐢𝐝𝐚𝐲
𝐒𝐡𝐢𝐟𝐭 𝐓𝐢𝐦𝐢𝐧𝐠: 𝐔𝐒 𝐬𝐡𝐢𝐟𝐭 (𝟖:𝟎𝟎 𝐏𝐌 – 𝟓:𝟎𝟎 𝐀𝐌)
𝐍𝐮𝐦𝐛𝐞𝐫 𝐨𝐟 𝐕𝐚𝐜𝐚𝐧𝐜𝐢𝐞𝐬: 𝟏𝟎
𝐉𝐨𝐛 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:
Norlox is looking for highly motivated Customer Support Associate to join our dynamic team. The ideal candidates will be responsible for assisting customers, resolving queries, and ensuring a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a candidate-centric approach.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
· Handle inbound and outbound support requests via calls and emails.
· Resolve customer queries efficiently and professionally.
· Maintain accurate records of candidate interactions and resolutions.
· Collaborate with internal teams to escalate and resolve complex issues.
· Ability to multitask and perform basic technical troubleshooting.
· Identify opportunities to improve the processes.
𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:
· Competitive salary.
· Growth opportunities within the company.
· Paid training and skill development programs.
· Supportive and collaborative work environment.
Education: Diploma/Bachelor's Degree
Experience: Freshers can apply.
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