Specialist, Research Network

5 days ago

Gurgaon, Haryana, India S&P Global Full time ₹ 8,00,000 - ₹ 12,00,000 per year
Job Description:About the Role:What's in it for you:
  • The role entails a wide variety of responsibilities ranging from content quality assurance to client services and project management
  • It offers a good mix of client facing and content focused work, as well as a good balance of independence and teamworking
  • A successful team member will be able to develop skills in various aspects including customer service, project management, financial data, research technology, and SPGMI and competitors' products and services
Responsibilities:
  • Ensure that all Contributor Research content is being processed and tagged correctly
  • Closely monitor of research upload and processing to the platform, variety of day-to-day QA activities
  • Work closely with both internal and external stakeholders to coordinate smooth onboarding, troubleshooting, research content-related testing, research access issues and projects
  • Analyze the client's research access to help and grow our research business
  • Identify entitlement issues for our clients
  • Serves as the primary support contact for our research contributors as well as for SPGMI clients' queries about Investment Research content and functionalities
What We're Looking For:
  • 2-3 years of experience in customer services (experience working with global clients is a plus)
  • Excellent communication and relationship building skills, both verbal and written
  • Ability to multi-task, prioritize and work on team-based projects, as well as work independently within shifting priorities (US or Europe hours)
  • High integrity, accountability and personal responsibility
  • Good time management and attention to detail
  • Strong analytical skills; workable understanding of MS Excel and databases is preferred
  • Fluency and eloquence in English is mandatory. Additional language skills are a plus
What's In It For You?Our Purpose:Our Values:Benefits:Our benefits include:Equal Opportunity Employer

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