
Salesforce Business Analyst
3 days ago
About CloudFulcrum :
CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services.
We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.
Job Description :
We are looking for a Salesforce Business Analyst with at least 6 years of experience to be instrumental in shaping the Salesforce ecosystem working closely with cross-functional teams, collaborating with stakeholders, and executing end-to-end functional delivery.
If youre passionate about bridging business and tech, we want to hear from you.
Key Responsibilities :
to 10 years of proven experience in Salesforce functional consulting (Sales & Service Cloud).
- Deep understanding of Lead-to-Cash, Quote-to-Cash, and related business processes.
- Strong Salesforce configuration knowledge (Workflows, Process Builder/Flows, basic configuration).
- Expertise in Opportunity, Quotes, Orders, Service Contracts, Entitlements, and Partner Portal.
- Excellent documentation and diagramming skills (functional flows, specs, etc.
- Demonstrated experience crafting Jira user stories, conducting Impact and Root Cause Analyses.
- Skilled in facilitating UAT planning, executing, and representing business needs.
- Ability to communicate clearly and collaborate with both technical teams and business stakeholders.
- Lead and deliver across Sales Cloud and Service Cloud, with practical experience in Opportunity, Quote, Order, Service Contract, and Entitlement Management.
- Own the Lead-to-Cash business process and optimize it for maximum impact.
- Enable Partner Portal, opportunity forecasting, and pipeline visibility.
- Configure the Salesforce platform using Workflows, Flows, and other declarative tools.
- Drive requirement gathering, document functional specs, flow diagrams, and business process maps.
- Write user stories (Jira), perform Impact Analysis and Root Cause Analysis, and translate business requirements into technical deliverables.
Nice to Have :
- Understanding of integrations and middleware (ERP, finance, etc.
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