Technical Writing Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

• 1-2 years of documentation experience - in documenting software for technical audiences, or creative content writing for end user audience, or editing technical content for software products
• Ability to understand the customer perspective
• Ability to write clean, concise, and approachable content.
• Ability to review and edit content that is written, in accordance to given standards and guidelines
• Proven ability to understand end user content and craft content that is easy for users to understand.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Excellent communication and interpersonal skills
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.
• Strong team player with excellent communication skills.
• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

• Knowledge of and experience with XML-based authoring tools such as Oxygen.
• Knowledge of and experience with source control software such as Perforce or Git.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment
• Good to have ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• A related technical degree required

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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