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Technical Advisor
2 weeks ago
- Job Responsibilities:
Document and validate customers requirements and map to NextGen functionality.
Creating a system blueprint and dataflow diagram for each project
Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production
Attend internal project meetings and provide status on progress of activities and deliverables.
Ensure infrastructure meets technical specifications and best practices
Be a "go-to" resource for specific functional areas for both internal and external users
SQL scripting to meet customer needs
Document solutions and contribute to a solutions repository
Document best practices and share with the Practice
Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions
Participate in Continuing Education sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Education Required:
Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position.
Experience:
Required:
10+ years of experience in healthcare IT in a technical role -- preferably with enterprise solutions.
Experience with software in a SaaS / Cloud computing environment.
- Knowledge, Skills, & Abilities:
Ability to read and understand technical specifications from a vendor.
Ability to analyze vendor feedback and determine root causes and next steps.
Industry certification in networking, SQL, AWS/Azure, etc.
Experience with software in a SaaS / Cloud computing environment.
Customer relationship acumen.
Ability to engage with multiple projects & customers at the same time and manage priorities.
Excellent organization, communication, and collaboration skills.
Ability to lead and facilitate customer workshops and sessions.
Superior technology and troubleshooting skills.
Ability and willingness to travel to customer sites as needed.
Work Environment:
• Willing to work in US shifts
• Flexible with shifts and rotation
