Operations Executive

5 days ago

Delhi, Delhi, India Mamily Full time ₹ 15,000 - ₹ 2,50,000 per year

We are looking for a dynamic and detail-oriented Operations Executive / Sr. Executive to join our team and support critical user-facing operations. This role involves coordinating service delivery for our newly onboarded users, managing day-to-day operational tasks, and driving engagement and satisfaction across our user community.

Key Responsibilities:

  • Conduct welcome calls for newly paid users, clearly explaining the services included in their plan and helping them book their first consultation with a care expert or dietitian.
  • Handle daily operational tasks, ensuring smooth execution of user journeys and service coordination.
  • Manage interactive user groups and communities by responding to queries, ensuring engagement, and providing timely information or support.
  • Take ownership of basic escalation calls, offering empathetic support and quick resolution or routing to relevant teams.
  • Lead and manage the Feedback & Testimonial project — from collecting user experiences to working on strategies that boost feedback collection and visibility.

Must-Have Skills & Experience:

  • Proficiency in Excel and Google Sheets for operational tracking and reporting
  • Strong verbal and written communication skills
  • Ability to multitask and manage timelines efficiently
  • A user-first mindset with strong problem-solving skills
  • Prior experience in customer service, client handling, or operations will be preferred
  • Freshers can also apply for this role

Why Join Us?

  • Be part of a purpose-driven team working in the health & wellness space
  • Play a vital role in direct user impact and service experience

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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