
Assistant Team Leader
1 week ago
Key Responsibilities
- Manage and oversee assigned client accounts, serving as the primary point of contact for case coordination and communication.
- Support and guide team members, ensuring adherence to company quality standards and service delivery processes.
- Monitor team performance, provide constructive feedback, and collaborate with internal stakeholders to drive continuous improvement.
- Identify opportunities to enhance client experience through value-added services and process efficiencies.
- Handle escalations effectively by conducting root cause analyses and implementing corrective measures.
- Ensure accurate and timely reporting and professional communication across all client interactions.
Requirements
- Bachelor's degree or equivalent.
- Minimum 5 years of experience in client account management with team-handling exposure.
- MS office skills.
- Strong communication and stakeholder management skills.
- Demonstrated ability in quality control, process improvement, and escalation management.
- Ability to manage multiple priorities in a fast-paced environment.
Job Type: Full-time
Pay: ₹40, ₹45,000.00 per month
Work Location: In person
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