Project Director, Operation Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position OverviewThe Project Director, Operations Lead is a senior leadership role responsible for overseeing and directing complex commercial real estate projects while managing operational excellence across multiple initiatives. This position combines strategic project management with operational leadership to ensure successful delivery of CRE projects on time, within budget, and to client specifications.

Key ResponsibilitiesProject LeadershipDirect and oversee multiple large-scale CRE projects from initiation to completion

Develop comprehensive project strategies, timelines, and resource allocation plans

Lead cross-functional project teams including architects, contractors, consultants, and internal stakeholders

Ensure projects align with client objectives and organizational goals

Operations ManagementEstablish and maintain operational processes and best practices across project portfolio

Monitor project performance metrics and KPIs

Implement quality assurance protocols and risk management strategies

Drive continuous improvement initiatives to enhance operational efficiency

Client & Stakeholder ManagementServe as primary point of contact for key clients and senior stakeholders

Present project updates and strategic recommendations to executive leadership

Manage client expectations and ensure exceptional service delivery

Build and maintain strong relationships with vendors, contractors, and service providers

Team LeadershipLead, mentor, and develop project management teams

Foster collaborative work environment and promote professional growth

Conduct performance evaluations and provide coaching/feedback

Recruit and onboard new team members as needed

Required QualificationsEducation & ExperienceBachelor's degree in Construction Management, Engineering, Business, or related field

10+ years of commercial real estate or construction project management experience

5+ years in senior leadership/director-level positions

PMP certification preferred

Technical SkillsProficiency in project management software (MS Project, Primavera, etc.)

Strong understanding of CRE development processes and construction methodologies

Financial acumen including budgeting, forecasting, and cost management

Knowledge of building codes, regulations, and compliance requirements

Leadership CompetenciesProven ability to lead large, diverse teams and manage complex projects

Strong problem-solving and decision-making capabilities

Excellent communication and presentation skills

Strategic thinking with attention to operational details

Compensation & BenefitsCompetitive base salary commensurate with experience

Performance-based bonus structure

Comprehensive benefits package including health, dental, and retirement plans

Professional development opportunities and continuing education support

Flexible work arrangements and PTO

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.