Operations Executive

1 week ago


Ahmedabad, Gujarat, India Blue Dart Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Drive proactive tracking of DP shipments for all customers drive timely deliveries to such customers
  • Ensure regular follow up for all the undelivered cases in the track and close them as per set rules and procedures
  • Ensure clearance of held back cases within the stipulated timelines
  • Ensure appropriate handling of all escalation cases forwarded from the contact center
  • Ensure handling of all customer claim requests as per company policy and procedures
  • Conduct regular monitoring of TAT, RTO, Delivery Strike Rate, Shield Cases etc.
  • Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required
  • Plan for resource requirements for future growth and ensure availability of the same through discussions with the Management
  • Facilitate the branch tracker for any tracking related issues.
  • Coordinate and consult with HO Tracker for escalation or any special cases
  • Provide guidance and support to employees to help them discharge their duties effectively
  • Ensure Training and development of subordinates to develop the team's capabilities and high performance culture


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