Senior Design Lead

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

This is a leadership role at frog. You are expected to help frog grow its reputation, business and people through Project Leadership, Discipline Leadership, and Business Development.

In this role, you will:

• Lead a project team to achieve the highest level of performance without compromising timelines and team harmony
• Set quality standards, with a deep understanding of the client's goals, business requirements and constraints, for qualitative foundational & evaluative research, insight articulation, experience model development (e.g., customer journeys, behavioural archetypes, service blueprints, etc.), design and testing.
• You will manage direct reports and coach and mentor junior colleagues, providing guidance and support for their growth, and specific and actionable feedback
• You will collaborate on business development efforts with our BD Team and fellow discipline leaders - crafting approaches, writing proposals, and presenting to prospective clients.

• 12+ years of professional human centred design 'thinking & doing' consulting experience with specific experience in one or more areas of the product development lifecycle, for example as a Visual Designer, Interaction Designer, Service Designer, Product Designer, Design Strategist or Experience Designer
• Proficiency with contemporary research, design and prototyping tools and methods
• An outstanding track record as a design leader and contributor for experience strategies, design systems, products, services and customer experiences that delight customers/users and achieve business results
• Strong leadership and collaboration skills, with the ability to guide high performing teams using persuasion and influence (rather than command and control)

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.