Area Manager

2 weeks ago

Indore, Madhya Pradesh, India Airtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Area Manager

  • Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
  • Responsible for KPI delivery as per target
  • Up keeping of broadband network (Cable – Copper & ODN) and Network elements
  • Strength partner infra to ensure timely delivery
  • Migrate customers to better technology & speeds
  • Responsible for continuous improvement in customer experience
  • Responsible for process & SoP adherence
  • Responsible for reduce OPEX expenditure
  • Improvement in quality of workmanship in the zone
  • S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
  • Optimum use of resources with planned productivity
  • Responsible for timely material consumption
  • Anticipate risks on services & take proactive action to ensure customer satisfaction
  • Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
  • Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
  • GIS Vs field accuracy
  • Gate meeting at defined frequency
  • Visits as per defined norms
  • Marquee permission
  • Proactive corrections
  • New process implementation
Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  • BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Driving quality management.
  • Team Player.
  • Decision maker.
  • Lead & Manage Change, Process Orientation & strong Customer Focus
  • Excellent Negotiation, Customer Interfacing skills.
  • Effective communication/interpersonal skills
Experience LevelMid Level

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