Operations Head

5 days ago

Gurgaon, Haryana, India LRS Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Experience: 10+ years

Working days: Monday to Odd Saturday

About the Role:

We are looking for a dynamic and experienced Operations Head to lead and optimize end-to-end shipping operations, including First Mile, Middle Mile, and Last Mile processes. The ideal candidate will have a strong background in logistics management, team leadership, vendor coordination, and process excellence to ensure seamless delivery and customer satisfaction.

Key Responsibilities:

  • Lead daily operations across shipping centers, ensuring adherence to service levels, cost targets, and operational KPIs.
  • Oversee First Mile, Middle Mile, and Last Mile logistics, including RTO and reverse logistics.
  • Manage large-scale sort center or warehouse operations with high shipment volumes.
  • Plan and control resources, fleet, and manpower for optimized cost efficiency.
  • Collaborate with 3PL vendors and internal stakeholders for smooth operations.
  • Monitor delivery performance, analyze data, and implement continuous improvement initiatives.
  • Develop and enforce operational SOPs to ensure standardization and compliance.
  • Drive automation and digital solutions to improve speed, accuracy, and scalability.
  • Manage P&L for logistics operations and control cost per shipment.
  • Build, mentor, and lead large teams across regions to achieve business goals.
  • Handle client escalations and maintain strong customer relationships.

Qualifications:

  • Bachelor's degree in Commerce, Business, Supply Chain, or related field (MBA preferred).
  • Minimum 10 years of experience in logistics, shipping, or e-commerce operations.
  • Strong leadership skills with proven experience managing regional/multi-location teams.
  • Expertise in warehouse management, transportation, RTO, and reverse logistics.
  • Proficiency in operational analytics and cost optimization.
  • Excellent communication, problem-solving, and stakeholder management skills.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How many years experience in shipping?
  • What is your expected ctc in lpa?
  • What is your notice period in days?

Work Location: In person

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