Operations Head
4 days ago
Experience: 10+ years
Working days: Monday to Odd Saturday
About the Role:
We are looking for a dynamic and experienced Operations Head to lead and optimize end-to-end shipping operations, including First Mile, Middle Mile, and Last Mile processes. The ideal candidate will have a strong background in logistics management, team leadership, vendor coordination, and process excellence to ensure seamless delivery and customer satisfaction.
Key Responsibilities:
- Lead daily operations across shipping centers, ensuring adherence to service levels, cost targets, and operational KPIs.
- Oversee First Mile, Middle Mile, and Last Mile logistics, including RTO and reverse logistics.
- Manage large-scale sort center or warehouse operations with high shipment volumes.
- Plan and control resources, fleet, and manpower for optimized cost efficiency.
- Collaborate with 3PL vendors and internal stakeholders for smooth operations.
- Monitor delivery performance, analyze data, and implement continuous improvement initiatives.
- Develop and enforce operational SOPs to ensure standardization and compliance.
- Drive automation and digital solutions to improve speed, accuracy, and scalability.
- Manage P&L for logistics operations and control cost per shipment.
- Build, mentor, and lead large teams across regions to achieve business goals.
- Handle client escalations and maintain strong customer relationships.
Qualifications:
- Bachelor's degree in Commerce, Business, Supply Chain, or related field (MBA preferred).
- Minimum 10 years of experience in logistics, shipping, or e-commerce operations.
- Strong leadership skills with proven experience managing regional/multi-location teams.
- Expertise in warehouse management, transportation, RTO, and reverse logistics.
- Proficiency in operational analytics and cost optimization.
- Excellent communication, problem-solving, and stakeholder management skills.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- How many years experience in shipping?
- What is your expected ctc in lpa?
- What is your notice period in days?
Work Location: In person
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