Assistant Manager

20 hours ago

Vizag, Andhra Pradesh, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Assistant Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivityMonitoring of SOPs against output quality to ensure that they are updated at all timesUndertaking quality control of completed work by reviewing outputs against pre-defined criteriaWorking with the team and providing continuous insights on the process/techniquesImpart training (presentations, theoretical and practical tests) and handle queries of teamUndertaking ad-hoc research task

Qualifications

Graduate

Experience LevelMid Level

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