Key Accounts Manager

2 weeks ago

Mumbai, Maharashtra, India Rentokil PCI Full time US$ 90,000 - US$ 1,20,000 per year

Role : - Key Accounts Manager

Location: - Mumbai

Experience : - 5 to 8 years

About the Role:

  • The Assistant Manager/Manager/Sr. Manager - Key Accounts is responsible for managing and growing business from existing and new customers in the assigned geography, with a focus on key account management, customer retention, contract renewals, collections, and new business development
  • The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

  • Manage existing customers (Account Management)
  • Ensure customer retention
  • Drive annual contract renewals with price increases
  • Oversee the collection and manage the DSO
  • Identify and execute up-selling opportunities
  • Develop new business through the acquisition of customers
  • Generate new sales from both existing and new customers in line with monthly, quarterly, and yearly targets.
  • Collaborate with branches to deliver excellent customer service
  • Conduct market surveys and competitor analysis to identify service gaps
  • Improve customer profitability and contribution margins
  • Provide client feedback to support the service team
  • Perform other work-related duties as assigned

Key Result Areas:

  • Customer (Revenue) retention of 95%+
  • On-time customer contract renewal of 100%
  • Price increase from existing customers as per target set
  • Manage collection and DSO as per targets set
  • Achievement of new sales targets (monthly, quarterly, yearly)
  • Improvement in customer profitability and margins

Competencies (Skills essential to the role):

  • Customer relationship management
  • B2B Sales, Key Accounts, Account Management and negotiation skills
  • Communication skills (verbal & written)
  • Result orientation and target achievement
  • Problem-solving and analytical thinking
  • Collaboration and teamwork
  • Market awareness and business acumen
  • Time management

Educational Qualification / Other Requirement:

  • Bachelors Degree (or equivalent)
  • Overall sales experience of 6+ years, including at least 2 years in Key Account Management
  • Proven track record in Account Management and Business Development
  • Good understanding of the local geography where the role is based
  • Proficient in MS Office and G-Suite

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