IT Manager

Overview

• Blue Yonder is the proven leader in artificial intelligence and machine learning (AI/ML)-driven supply chain and retail solutions for 4,000 of the world's leading retail, manufacturing, and logistics companies. Blue Yonder's world-class client brands include 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running Blue Yonder, you can plan to deliver.
• The Observability and Automation Manager will be responsible in building and managing enterprise-grade monitoring, observability, and automation frameworks.
• This role will be responsible for defining strategy, implementing tools, and driving adoption of observability and automation practices across infrastructure, applications, and business services. This role requires strong technical expertise in monitoring platforms, AIOps, automation frameworks, and a proven ability to collaborate across engineering, operations, and business teams.

Scope

• Collaborate with Product owners, Engineering, and internal IT teams to achieve business objectives.
• Define and drive the observability and automation strategy aligned with business and IT objectives.
• Lead a team of engineers and specialists responsible for monitoring, observability, and automation initiatives.
• Partner with application, infrastructure, and DevOps teams to ensure observability and automation standards are adopted enterprise wide.
• Own the design, implementation, and operations of enterprise observability platforms (APM, log analytics, metrics, tracing, synthetic monitoring).
• Ensure end-to-end visibility of applications, infrastructure, and cloud environments to proactively detect and resolve issues.
• Define and implement IT automation and orchestration strategies across infrastructure and operations.
• Build and maintain automation frameworks (provisioning, remediation, workflows, runbooks, self-healing systems).
• Partner with ITSM and DevOps teams to automate incident, problem, and change management processes.
• Continuously identify opportunities to reduce manual effort, improve efficiency, and enhance service reliability.
• Work closely with business stakeholders to ensure observability and automation meet compliance and security standards.
• Develop governance models and best practices for monitoring, alerting, and automation usage.
• Provide executive-level reporting on system reliability, performance trends, and automation outcomes.
• Manage the deploy and maintenance of Windows, Unix, Linux, VMware systems infrastructure in OnPrem and MS Azure.
• Establish KPIs, SLIs, SLOs, and dashboards to measure and report system reliability and performance.
• Works with senior leadership and Architecture and Engineering team in the planning, development, and execution of short term and long-term goals.
• Developing processes to streamline and drive team to automate routine tasks.
• Assisting in writing technical documentation and Work Instructions.
• Stay current with emerging technologies and trends in the IT industry and recommend innovative solutions to improve operational efficiency and effectiveness.

Our Current Technical Environment

• Operating System: Windows & Linux
• Hyper converged Environment: VMWare
• Programming languages: Python, PowerShell, and Shell scripting
• Cloud Architecture: MS Azure (Terraform, ARM templates, AKS, Virtual Networks, Azure AD)
• Configuration management tools: Ansible and Terraform
• DevOps Tools: GIT, GitLab/GitHub and Docker
• Storage : NetApp

What You'll Do

• Collaborate with Product owners, Engineering, and internal IT teams to achieve business objectives.
• Define and drive the observability and automation strategy aligned with business and IT objectives.
• Lead a team of engineers and specialists responsible for monitoring, observability, and automation initiatives.
• Partner with application, infrastructure, and DevOps teams to ensure observability and automation standards are adopted enterprise wide.
• Own the design, implementation, and operations of enterprise observability platforms (APM, log analytics, metrics, tracing, synthetic monitoring).
• Ensure end-to-end visibility of applications, infrastructure, and cloud environments to proactively detect and resolve issues.
• Define and implement IT automation and orchestration strategies across infrastructure and operations.
• Build and maintain automation frameworks (provisioning, remediation, workflows, runbooks, self-healing systems).
• Partner with ITSM and DevOps teams to automate incident, problem, and change management processes.
• Continuously identify opportunities to reduce manual effort, improve efficiency, and enhance service reliability.
• Work closely with business stakeholders to ensure observability and automation meet compliance and security standards.
• Develop governance models and best practices for monitoring, alerting, and automation usage.
• Provide executive-level reporting on system reliability, performance trends, and automation outcomes.
• Manage the deploy and maintenance of Windows, Unix, Linux, VMware systems infrastructure in OnPrem and MS Azure.
• Establish KPIs, SLIs, SLOs, and dashboards to measure and report system reliability and performance.
• Works with senior leadership and Architecture and Engineering team in the planning, development, and execution of short term and long-term goals.
• Developing processes to streamline and drive team to automate routine tasks.

What We Are Looking For

• Bachelor's degree in computer science, MIS or engineering related field or equivalent work experience.
• 10+ years of combined related work experience and minimum of 5 years of experience observability, monitoring, or automation leadership roles.
• Strong hands-on knowledge of observability tools such as Datadog, Dynatrace, AppDynamics, Splunk, Elastic, Prometheus, Grafana.
• Expertise in automation tools/frameworks: Ansible, Terraform, Puppet, ServiceNow Orchestration, scripting (Python, PowerShell, Shell).
• Experience with cloud platforms preferably Azure and hybrid environments.
• Strong understanding of DevOps, SRE practices, CI/CD, and ITIL processes.
• Excellent leadership, communication, and global stakeholder management skills.
• Knowledge of Unix/Linux or Windows operating systems, VMware, Network, Backup and Storage experience with supporting and troubleshooting stability and performance issues.
• Demonstrated problem-solving and decision-making capabilities to meet the organizations developing needs and growth.
• Demonstrate agility and responsiveness.
• Ability to work in a fast-paced environment and meet tight periodic reporting deadlines.
• Ability to work under strict deadlines to meet or exceed team goals.
• Experience in Microsoft technologies – MS Azure, Azure AD & O365.
• Experience working with virtual and remote team members and stakeholders.
• Knowledge of Information Security regulations and compliance standards.
• Basic knowledge on Network switching, routing, firewalls and MPLS circuits
• Strong focus on people development.
• Strong technical experience with IT Infrastructure, systems administration, Platform Sizing, capacity planning and Infrastructure Cost Reduction
• Good Knowledge of ticketing tools like ServiceNow.
• Relevant certifications such as PMP, Six Sigma, and ITIL are preferred.
• Knowledge in Cloud Technologies – Private, Public, Hybrid, IaaS+, PaaS, SaaS
• Basic Knowledge of Palo Alto SDWAN &Prisma

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.