Front Office Executive
3 days ago
Perks & Benefits Job Position (Title): Front Office - Travel Consultant
Experience Required: 2-6 Years
No of Position: 3
Job Type: Full time
Location: Hyderabad, India
Overview:
We are seeking a well-presented and knowledgeable Front Office Travel Consultant to join our travel team. The ideal candidate able to handle phone/email inquiries, provide expert travel advice, manage bookings and ensure high levels of customer satisfaction through prompt and professional service.
Role and Responsibilities :
- Handle inbound and outbound customer communication via phone, email, chat, or internal tools.
- Address customer inquiries, complaints, and issues in a professional and timely manner.
- Coordinate with internal departments to resolve customer problems.
- Provide information on travel routes, visa requirements, travel insurance, and other services
- Maintain up-to-date knowledge of travel trends, regulations, and policies.
- Resolve customer complaints and travel disruptions professionally and promptly.
- Keep accurate records of bookings, transactions, and customer preferences.
- Handle urgent travel changes, cancellations, and disruptions in real-time.
- Ensure the front desk area is well-maintained and represents a professional travel bran.
Desired Skills :
- Degree/Diploma in Travel & Tourism, Hospitality, or a related field.
- 26 years of experience in a similar front office role.
- Proven ability to operate efficiently in a 24x7 shift environment.
- Excellent problem-solving skills with a sharp attention to detail and accuracy.
- Strong organizational and time management skills to handle multiple priorities effectively.
- Strong verbal and written communication skills.
Ability to work in a fast-paced front-office environment.
Working Days :
5 working days per week
2 rotational weekly offs (To be confirmed)
Perks & Benefits :
Meal & Transport for night shift.
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