Front Office Executive

17 hours ago


Hyderabad, Telangana, India Mondee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Perks & Benefits Job Position (Title): Front Office - Travel Consultant

Experience Required: 2-6 Years

No of Position: 3

Job Type: Full time

Location: Hyderabad, India

Overview:

We are seeking a well-presented and knowledgeable Front Office Travel Consultant to join our travel team. The ideal candidate able to handle phone/email inquiries, provide expert travel advice, manage bookings and ensure high levels of customer satisfaction through prompt and professional service.

Role and Responsibilities :

  • Handle inbound and outbound customer communication via phone, email, chat, or internal tools.
  • Address customer inquiries, complaints, and issues in a professional and timely manner.
  • Coordinate with internal departments to resolve customer problems.
  • Provide information on travel routes, visa requirements, travel insurance, and other services
  • Maintain up-to-date knowledge of travel trends, regulations, and policies.
  • Resolve customer complaints and travel disruptions professionally and promptly.
  • Keep accurate records of bookings, transactions, and customer preferences.
  • Handle urgent travel changes, cancellations, and disruptions in real-time.
  • Ensure the front desk area is well-maintained and represents a professional travel bran.

Desired Skills :

  • Degree/Diploma in Travel & Tourism, Hospitality, or a related field.
  • 26 years of experience in a similar front office role.
  • Proven ability to operate efficiently in a 24x7 shift environment.
  • Excellent problem-solving skills with a sharp attention to detail and accuracy.
  • Strong organizational and time management skills to handle multiple priorities effectively.
  • Strong verbal and written communication skills.

Ability to work in a fast-paced front-office environment.

Working Days :

5 working days per week

2 rotational weekly offs (To be confirmed)

Perks & Benefits :

Meal & Transport for night shift.



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