Patient counsellor executive

2 weeks ago

Gurgaon, Haryana, India Everhope Cancer Centre Full time

Job Title:

Inside Sales Executive – Oncology Nutrition Program (Telesales)

Location:

Gurgaon (Work From Office)

Department:

Inside Sales / Patient Engagement – Oncology Nutrition

Reports To:

Inside Sales Head

Role Summary

We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope's
Oncology Nutrition Program
. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and
converting leads into OPD consultations with Dr. Manjari Chandra
.

This is a
consultative sales role
, where trust, empathy, and correct information are key to conversion.

Key Responsibilities

Lead Handling & Conversion

  • Handle
    inbound enquiries
    from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.
  • Make
    outbound follow-up calls
    to pending and cold leads to re-engage interest.
  • Understand patient details such as:
  • Cancer type & stage
  • Current treatment (chemo / radiation / surgery / immunotherapy)
  • Nutrition-related issues (weight loss, appetite, weakness, side effects)
  • Clearly explain the
    benefits of oncology nutrition
    and how it supports cancer treatment outcomes.
  • Convert qualified leads into OPD appointments
    with
    Dr. Manjari Chandra
    (in-person / virtual).

Patient Counselling & Education

  • Counsel patients and caregivers on:
  • Why nutrition is critical during cancer treatment
  • How personalized nutrition helps manage side effects and improves recovery
  • Position Everhope's Oncology Nutrition Program as:
  • Expert-led
  • Evidence-based
  • Personalized for each cancer journey
  • Address patient concerns, hesitations, and objections with empathy and confidence.

CRM & Follow-ups

  • Maintain accurate lead records in CRM.
  • Update call notes, patient status, and follow-up timelines.
  • Ensure
    zero lead leakage
    through disciplined follow-up.
  • Track lead stages: New, Follow-up, Interested, Booked, Not Interested.

Internal Coordination

  • Coordinate with:
  • Nutrition team
  • Front desk
  • Marketing team (feedback on lead quality)
  • Ensure smooth appointment booking and patient handover.

Performance & Targets

  • Achieve daily and monthly:
  • Call targets
  • OPD booking targets
  • Conversion ratios
  • Maintain high quality conversations with a patient-first approach.

Required Skills & Competencies

  • Excellent communication skills in
    English & Hindi
  • Strong
    tele-counselling and consultative sales skills
  • High empathy and emotional intelligence
  • Ability to explain medical/nutrition concepts in simple language
  • Strong follow-up discipline and CRM usage
  • Ability to handle sensitive cancer-related conversations professionally

Eligibility Criteria

  • Education:
    Graduate in any discipline
  • (Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
  • Experience:
  • 1–4 years in Inside Sales / Telesales / Patient Counselling
  • Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred
  • Location:
    Gurgaon (WFO)

What We Offer

  • Fixed salary up-to 6L + attractive performance-based incentives
  • Structured training in:
  • Oncology basics
  • Nutrition counselling
  • Patient communication
  • Opportunity to work with professionals
  • High-growth role in a fast-expanding oncology care ecosystem
  • Meaningful work that directly impacts patient outcomes

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