Customer Success Operations Manager

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at

Role

TripleLift is seeking a detail-oriented Customer Operations Manager to join our growing Supply Services organization. This role is focused on the execution and day-to-day operational support of our publisher partners and supply integrations. You'll serve as the operational backbone of the Supply team, ensuring publisher delivery aligns with business goals, integrations are optimized, and reporting is accurate and actionable.

This role emphasizes execution, process, and operational rigor. This is a unique opportunity to work at the center of the programmatic ecosystem, supporting supply partnerships at scale. As part of our Supply Services team, you'll gain hands-on experience across publisher operations, yield optimization, and inventory management — building the foundation for a career in adtech operations while playing a critical role in the success of our partners and business.

Key Responsibilities

• Create publisher placements for new inventory launches, including validating and QA'ing setup.
• Leverage internal tools to manage and maintain changes to existing inventory setup as needed. 
• Conduct post-launch monitoring to ensure proper rendering, delivery, and performance stability.
• Own and maintain inventory mapping and ensure accurate configuration across different integration types.
• Build and maintain alert systems for key metrics such as revenue, render rates, fill rates latency etc. 
• Revenue Forecasting & Reporting: Develop and deliver regular reports on revenue performance, impressions, eCPMs (effective CPM), fill rates, and inventory utilization, and provide actionable insights for yield improvements.
• Yield Management & Optimization: Monitor, analyze, and optimize programmatic ad inventory across multiple SSPs and exchanges to maximize yield for publishers.
• Bidstream & Auction Analysis: Analyze bidstream data to identify trends, anomalies, and opportunities to enhance bidding performance, increase competition, and maximize publisher revenue.
• Support all client reporting related needs (QBRs, Ad-hoc etc.) from the Technical Account Management and Publisher Client Services organizations
  
  

Qualifications

• 2+ years of experience in ad operations, yield management, programmatic supply, or a related digital advertising function at an SSP or Publisher. 
• Ad Trafficking experience with strong knowledge of Google Ad Manager and Google Publisher Tag technologies;
• Proven knowledge of and server side technologies
• Strong analytical skills with proficiency in Excel/Google Sheets; experience with BI or forecasting tools is a plus.
• Familiarity with SSPs, DSPs, exchanges, and publisher-side integrations.
• Demonstrated ability to manage data with accuracy and attention to detail.
• Strong problem-solving skills with the ability to troubleshoot technical and delivery issues.
• Excellent organizational and time management skills; able to prioritize multiple tasks in a fast-paced environment.
• Effective communicator with a collaborative mindset.

Additional & Desirable skills:

• Experience of managing cases within Salesforce and utilizing other ticketing systems such as JIRA. 
• Advanced Excel skills
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools

Education Requirement

Bachelor's degree in Business, Marketing or Communications or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Life at TripleLift

At TripleLift, we're a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

Establishing People, Culture and Community Initiatives

At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.

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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.