Sales Operations Manager

2 days ago

Delhi, Delhi, India Gracious Dwelling Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION – SALES OPERATIONS MANAGER

Location:
Gurgaon

Experience:
0–5 years

Industry Preference:
Real Estate, Construction, Hospitality

Employment Type:
Full-Time

KEY RESPONSIBILITIES

Data Management

·      Keep data up to date in required physical/soft copy formats/files.

·      Keep guest communication records in required physical/soft copy formats/files.

·      Ensure timely documentation from guests in required forms and formats before moving in; share required documents with guests.

·      Keep asset management & inventory management data up-to-date.

·      Keep record of extended warranties of all assets in required format.

·      Record daily expenses and all other miscellaneous expenses in required format.

Client/Guest Management

·      Record and manage issues and rectify as per deadline.

·      Coordinate move-in and move-out; make process comfortable and conflict-free.

·      Follow up and collect all dues by the due date and update MIS within required timeline.

Asset Management

·      Thorough inspection at time of guest check-out and record issues and damages, if any.

·      Correct all issues and make property ready for check-in.

·      Ensure proper instructions/manuals/signage to aid guests.

·      Manage transport of Assets from/to purchase location to warehouse/properties.

·      Manage purchase and return of required spares / items to resolve issues.

·      Periodic property inspection & maintenance using QPI.

·      Ensure assets/appliances are serviced by authorized service partners.

·      Maintain offsite assets including assets in the warehouse with regular cleaning and required repairs.

General / Staff Management

·      Develop and manage relationships with guests and staff.

·      Ensure housekeeping staff KRA fulfillment including duly filled RR & CICO from them.

REQUIRED SKILLS & QUALIFICATIONS

·      Bachelor's degree in any discipline (preferred).

·      0–5 years of relevant experience in operations, administration, or hospitality.

·      Strong organizational and record-keeping skills.

·      Excellent communication and interpersonal abilities.

·      Proficient with MS Office, Google Workspace, and digital communication tools.

·      Ability to multitask and prioritize in a fast-paced environment.

·      High level of integrity, responsibility, and attention to detail.

·      Willingness to travel locally and inter-state as required.

WHAT WE OFFER

·      Competitive salary and performance-based incentives.

·      Opportunities for professional growth and advancement.

·      A supportive, inclusive, and collaborative work environment.

·      Exposure to diverse real estate and hospitality operations.

·      The chance to be part of a company redefining urban living in Gurgaon.

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