Sales Operations Manager
2 days ago
JOB DESCRIPTION – SALES OPERATIONS MANAGER
Location:
Gurgaon
Experience:
0–5 years
Industry Preference:
Real Estate, Construction, Hospitality
Employment Type:
Full-Time
KEY RESPONSIBILITIES
Data Management
· Keep data up to date in required physical/soft copy formats/files.
· Keep guest communication records in required physical/soft copy formats/files.
· Ensure timely documentation from guests in required forms and formats before moving in; share required documents with guests.
· Keep asset management & inventory management data up-to-date.
· Keep record of extended warranties of all assets in required format.
· Record daily expenses and all other miscellaneous expenses in required format.
Client/Guest Management
· Record and manage issues and rectify as per deadline.
· Coordinate move-in and move-out; make process comfortable and conflict-free.
· Follow up and collect all dues by the due date and update MIS within required timeline.
Asset Management
· Thorough inspection at time of guest check-out and record issues and damages, if any.
· Correct all issues and make property ready for check-in.
· Ensure proper instructions/manuals/signage to aid guests.
· Manage transport of Assets from/to purchase location to warehouse/properties.
· Manage purchase and return of required spares / items to resolve issues.
· Periodic property inspection & maintenance using QPI.
· Ensure assets/appliances are serviced by authorized service partners.
· Maintain offsite assets including assets in the warehouse with regular cleaning and required repairs.
General / Staff Management
· Develop and manage relationships with guests and staff.
· Ensure housekeeping staff KRA fulfillment including duly filled RR & CICO from them.
REQUIRED SKILLS & QUALIFICATIONS
· Bachelor's degree in any discipline (preferred).
· 0–5 years of relevant experience in operations, administration, or hospitality.
· Strong organizational and record-keeping skills.
· Excellent communication and interpersonal abilities.
· Proficient with MS Office, Google Workspace, and digital communication tools.
· Ability to multitask and prioritize in a fast-paced environment.
· High level of integrity, responsibility, and attention to detail.
· Willingness to travel locally and inter-state as required.
WHAT WE OFFER
· Competitive salary and performance-based incentives.
· Opportunities for professional growth and advancement.
· A supportive, inclusive, and collaborative work environment.
· Exposure to diverse real estate and hospitality operations.
· The chance to be part of a company redefining urban living in Gurgaon.
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