Operational Excellence Senior Director

About the Role:

Grade Level (for internal use):

14

The Team:

This role sits in both the Market Intelligence Business Transformation, Strategy & Special Projects team and the Enterprise Data Organization (EDO) Business Operations team.

The Market Intelligence Business Transformation & Strategy team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, and competitive intelligence. The team also is responsible for evaluating significant new investments to drive growth and supporting large scale business transformation initiatives aimed at improving business productivity.

The Enterprise Data Organization (EDO) Business Operations team is responsible for the efficiency and effectiveness of the Enterprise Data Organization. In addition to program, portfolio, performance, and efficiency management, the team supports the development of EDO strategy and organizational transformation in alignment with the strategy.

Responsibilities and Impact:

 The Senior Director of Operational Excellence will lead the development and implementation of an operational excellence program for Market Intelligence and the Enterprise Data Organization. This role will be responsible for establishing a systematic approach to improving business processes across all functions and fostering a culture of continuous improvement. The ideal candidate will have extensive experience in business and process management, strong leadership and communications skills, and a proven track record in delivering exceptional quality outcomes, with a focus on driving operational excellence.

• Develop and implement a comprehensive operational excellence strategy for Market Intelligence and the Enterprise Data Organization.

• Lead and influence process improvement practices, initiatives and campaigns across the organization, fostering a culture of continuous improvement, operational efficiency, and high performance.

• Collaborate with cross-functional teams to establish metrics and identify trends, issues, and areas for improvement, translating insights into actionable operational strategies.

• Oversee the development and execution of testing plans, ensuring thorough validation of products and services before market release, while optimizing processes for efficiency.

• Drive the implementation of operational excellence (including Lean Six Sigma) methodologies to streamline processes and enhance overall performance.

• Ensure compliance with industry regulations and standards related to operational excellence.

• Serve as a key point of contact for inquiries and issues, providing expert guidance and support.

• Prepare and present reports/dashboards to senior management.

Basic Required Qualifications:

• Bachelor's degree in a relevant field.

• 15+ years of experience in operational excellence, with at least 5 years in a leadership role.

• Strong understanding of operational excellence methodologies, tools, and best practices.

• Proven ability to lead and motivate teams, with excellent interpersonal and communication skills.

• Experience in related industry is highly desirable.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Familiarity with Lean Six Sigma or other industry frameworks is a plus.

• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Ability to influence across different groups and organizations.

What We're Looking For:

Basic Required Qualifications: 

• Bachelor's degree in a relevant field.

• 10+ years of experience in quality assurance, with at least 5 years in a leadership role.

• Strong understanding of quality assurance methodologies, tools, and best practices, with a focus on operational excellence.

• Proven ability to lead and motivate teams, with excellent interpersonal and communication skills.

• Experience in related industry is highly desirable.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Familiarity with Lean Six Sigma or other operational excellence frameworks is a plus.

• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Ability to influence across different groups and organizations

Additional Preferred Qualifications:

• Master's degree in a relevant field preferred.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to  S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster  describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision -

201 - Senior Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT201 - Senior Professional (EEO Job Group)

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