Aftersales Executive

1 day ago

New Friends Colony, Delhi, India Puppiezo Private Limited Full time ₹ 20,00,000 - ₹ 36,00,000 per year
  • Handle customer inquiries, complaints, and service requests for pet products and services
  • Schedule and coordinate service appointments for pet grooming, training, and veterinary consultations
  • Follow up with pet owners to ensure satisfaction and address any concerns
  • Maintain customer and pet records in CRM system with service history
  • Coordinate with grooming, training, and veterinary teams for timely service delivery
  • Conduct customer feedback calls to assess service quality and pet wellness outcomes
  • Identify opportunities for additional pet services, products, or wellness packages
  • Generate service reports and track customer satisfaction and pet health metrics
  • Attention to detail is a must and no silo thinking
  • Manage service appointment calendar for grooming, training, and health check-ups
  • Proactively drive achievement of monthly targets for customer retention, service revenue, and satisfaction metrics

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Ability to commute/relocate:

  • New Friends Colony, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Expected monthly compensation (inr)
  • Current monthly compensation (in inr)

Experience:

  • After-sales service: 2 years (Required)

Work Location: In person

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