Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company's Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. 

We are looking for an experienced Data management specialist with strong data discovery skills, background in data management frameworks, and an understanding of policy and compliance as applied to data and data systems.  A qualified individual for this role must be able to communicate effectively with stakeholders across the organization to understand business processes and usage of data. They will be expected to interpret internal American Express data policies and applicable regulations to establish programs for compliance. This individual should be a curious self-starter who seeks to understand Sales domain data and CRM data management tools and draw appropriate conclusions in executing the plan. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.

Responsibilities:

• Collaborate with product managers, product owners, data owners and stewards to document current state against data risk types.

• Deliver an assessment of current state status and gaps to senior leadership.

• Partner with Enterprise teams, peers and leaders to develop a multi-year plan to address gaps and bring to life an ongoing management process for data risk.

• Contribute to benefits and measurement definitions for the uplift and ongoing management programs.

• Enabling analytics-driven decision making to evolve products and usage and own the metrics.

• Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment;

• Partner with cross functional teams to ensure training and readiness is in place prior to launch;

• Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the platform; 

• Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria;

• Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders;

• Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and

• Establishing the product's goals and reviewing success metrics to achieve success.

Qualifications: 

A successful candidate will have:

• 5+ years of direct work experience in Data management

• Experience working with business capability models and data architecture artifacts

• Experience understanding, interpreting and assessing adherence to policies and regulations

• Experience implementing solutions for data privacy, collection, access and retention policies including tools like Salesforce privacy center, Data loader.

• Experience working across teams and business units for analysis, recommendations and execution

• Ability to work in white space to design and bring to life solutions for solving complex challenges.

• Outstanding relationship and influencing skills to collaborate with internal and external partners.

• Flexibility and a positive attitude, even when faced with challenges

• Prior experience with Salesforce CRM products and capabilities is a strong plus

• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.