Operations Program Manager

About the Role

We are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager will be responsible for managing end-to-end execution of background verification projects, ensuring timely delivery, meeting client requirements, and continuously optimizing processes to improve service quality and efficiency.

Key Responsibilities

Program Leadership & Strategy
:

Lead and oversee the end-to-end lifecycle of client-specific background verification programs.

Develop and implement strategies for the efficient execution of verification projects, ensuring alignment with company goals and client expectations.

Identify key project risks and work to mitigate them, ensuring programs are delivered on time, within scope, and within budget.

Cross-Functional Team Coordination
:

Collaborate with internal teams (operations, HR, compliance, IT, etc.) to ensure smooth program execution.

Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services.

Facilitate regular project status meetings, track progress, and ensure action items are completed.

Process Improvement & Optimization
:

Continuously evaluate current workflows and identify areas for improvement in program delivery.

Implement process improvements to enhance efficiency, accuracy, and scalability.

Standardize best practices across different client programs and regions.

Compliance & Risk Management
:

Ensure that all background checks and verifications comply with relevant legal, regulatory, and company policies.

Stay up to date with industry best practices and legal requirements to ensure compliance.

Develop risk mitigation plans and manage challenges related to data security, client confidentiality, and compliance.

Reporting & Metrics
:

Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy, and cost.

Provide regular reporting to senior management, offering insights into program performance and areas for improvement.

Conduct post-project reviews to capture lessons learned and drive continuous improvement.

Must have work Experience

3+ years of experience in program management, project management, or operations, preferably in a background verification, HR, or compliance-related industry.

Proven track record of managing large, complex projects and cross-functional teams.

Experience in client-facing roles, with the ability to manage relationships and negotiate effectively.

Qualification & Functional Skills

Education
:

Graduate/ PG from Tier1/2 (in tech or MBA) preferred.

Skills & Competencies
:

Strong project management skills, with experience managing timelines, resources, and budgets.

Excellent communication and interpersonal skills, with the ability to work with diverse teams and clients.

Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

Strong problem-solving skills and a solutions-oriented mindset.

Knowledge of background verification processes, compliance regulations , and industry best practices.

Proficient in project management tools.

Experience with automation tools and technologies used in background verification processes.

Knowledge of data privacy laws and how they impact background verification practices.

Experience in the background check industry or HR tech is a strong plus.