Customer Care Support
7 days ago
Role Overview: We're looking for a warm, proactive Customer Care Executive who's not just great at solving customer issues — but also collecting feedback, and building relationships. You'll be the voice of Clapstore for our customers post-purchase, ensuring they feel heard, helped, and happy.
Key Responsibilities:
Customer Support:
- Handle incoming customer queries via WhatsApp, email, and phone
- Solve issues related to product usage, delivery, damages, and replacements
- Coordinate with the operations and logistics team to ensure timely resolutions
- Maintain a friendly, empathetic tone in all communication
Review Collection & Follow-ups:
- Call customers post-delivery to collect product feedback and reviews
- Gently guide satisfied customers to share their experience on Amazon or other platforms
- Identify and escalate any negative feedback internally for resolution
- Maintain a tracker of calls, responses, and reviews generated
Customer Experience:
- Create a positive, memorable interaction with every customer
- Share insights from conversations with the team to improve product and service quality
- Suggest new ways to surprise and delight customers
- What We're Looking For:6 months of experience in customer care, preferably in a D2C or e-commerce brand
- Excellent spoken and written communication in English & Hindi
- Comfort with calling and handling parent conversations with empathy
- Basic knowledge of Google Sheets, CRM tools, and WhatsApp Business
- A calm, friendly personality with high emotional intelligence
- Bonus: Experience in feedback/review collection
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