Desktop Support Engineer

2 weeks ago

Pune, Maharashtra, India Datametica Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

Job Title: Desktop Support

Location: Pune, India

Experience: 2 to 3 Years

Job Summary:

As a Member of the IT Team, the role is focused on diagnosing and resolving end user PC/Applications Problems, and fulfilling IT related requests, for the Onix team.

The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.

Responsibility:

  • You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
  • You will comply with and be aware of HW, SW and Security policies.
  • You will manage relationships with relevant PC vendors for hardware needs, as required.
  • You will have responsibility for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
  • You will provide appropriate support according to roles and SLA.
  • Hands-on experience in all windows OS  is a must.
  • Linux Knowledge: Basic
  • MAC Knowledge: Basic
  • Networking  Knowledge: Basic
  • Server Knowledge : Basic
  • Hands-on experience in Hardware Support is a must.
  • Hands on experience in Active Directory/VPN/Pulse Secure.
  • You will understand business requirements and provide appropriate solutions within the timelines.
  • You will create and update process documentation and the relevant records to support compliance requirements related to ISO Certification.
  • Ability to be part of an on-call support rotation and address emergency situations.
  • The ability to reliably work independently and in a group scenario.
  • Ability to manage Hardware assets and peripherals as per requirements.
  • Take care of users Onboarding and off-boarding for IT related tasks.

Interested candidates can send their resume on email -

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