Business Process Consultant

The Business Process Consultant functions as a liaison between Information Technology (IT) and Departmental Business/Technical Process Customer. These associates must marry the needs of a specific business/technical system with the offerings of the current IT tool set.

This position must be able to think conceptually about Information Management and communicate those ideas in a non-technical form to their stakeholder community. Inversely, they must be able to think logically about system requirements and communicate those needs to the IT Development Staff.

The focus area for this role is focuses on legacy application development tools such COBOL, RPG and platforms such as IBM iSeries (AS400) while learning new skills including .Net, Python, Java, Oracle and SQL database technologies.

Position Description
As a
Business Process Consultant
, you act as a liaison between Information Technology (IT) and the departmental business/technical process customers. You will work to align the needs of specific business or technical systems with the capabilities of the current IT toolset. In this role, you must think conceptually about information management and communicate those ideas in a way that is understandable to non-technical stakeholders. Conversely, you must also think logically about system requirements and clearly communicate these needs to the IT Development Staff.

Job Duties And Responsibilities

• You will review, analyze, and evaluate business and technical system requirements, making recommendations on how IT technologies can best support business and technical strategies.
• You will implement new strategies by configuring systems and creating programming specifications, which will either be executed by you or handed over to the IT Development Staff.
• You will complete full life-cycle testing, including unit and integration testing, of all work processes, ensuring smooth cross-business and technical unit interaction.
• You will provide system-wide support and maintenance for complex business and technical processes, ensuring that data and tables are properly maintained and updated on schedule.
• You will respond to problems by collaborating with the stakeholder community and making joint decisions on how to address and correct errors. You will gather input from others and recommend the best course of action.
• You will write and maintain documentation supporting your primary area of responsibility, which may be used for management presentations or as training material for the stakeholder community.
• You will expand the use of current technologies and interrelated business and technical processes as they apply to Goodyear. You will increase your breadth and depth of knowledge by attending training classes, reading relevant courseware, and collaborating with others who are more experienced in these areas.

Job Qualifications

• You have a Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration, or a related discipline.
• You bring 5 or more years of experience in functional work or IT support in a specific business or technical process area.
• You have hands-on experience with the AS400/IBM iSeries platform, including familiarity with RPG, COBOL, SQL, and CL programming languages.
• You possess strong knowledge of database management on the AS400, including experience with DB2 for i.
• You have excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve system issues effectively.
• You have excellent communication skills, enabling you to interact seamlessly with stakeholders and team members.
• You are familiar with system performance tuning and optimization techniques.
• You have a solid understanding of system security and compliance within the AS400 environment.
• You are able to work independently while also collaborating effectively in team settings.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.