Dispute Resolution Officer
3 days ago
We are hiring enthusiastic and customer-focused candidates for a Dispute Resolution Officer (International VOICE) for client at Hitech City, Hyderabad location. The role involves handling International Voice resolving queries, and providing a high-quality customer experience.
Key Responsibilities
The Dispute Resolution Officer is responsible for managing the end-to-end processing of credit card disputes and compliance with card-network regulations, banking policies. The role ensures timely resolution, fraud prevention, regulatory adherence, and customer satisfaction,
Handle inbound calls from customers in a professional manner.
Understand customer queries and provide accurate, timely resolutions
Maintain customer satisfaction by providing prompt and effective support.
Update internal systems with call details and follow-up actions.
Required Skills
Process credit card disputes across all categories (fraud, non-receipt, no-show, duplicate charges, incorrect amount, etc.).
Manage the complete dispute lifecycle: receipt, documentation review, investigation, response, resolution, and closure.
Monitor chargeback timelines and ensure strict SLA compliance.
Min one year of experience into banking or Dispute Resolution/ transactions experience,
Credit Card network regulations & dispute workflows.
Strong customer handling and problem-solving skills.
Eligibility: Graduate
Experience: 1 Year to 4 Years
CTC :-3.5 LPA to 6 LPA (Based the Previous CTC)
NOTE :-
Should have all Education documents
Aadhar, pan ,Education Memo's
Previous Organization's:- Offer Letter, Pay slips and Relieving Letters
5 days working, 2weekoff
Cab: 1 side Cab
Work From Office.
Rounds of interview
1.HR
2.SVAR
3.Varsant
4.Ops
Contact person: HR Sarveshwari Singh Reachable @
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