Associate - Finance and Accounting

3 days ago

Hyderabad, Telangana, India Sutherland Full time
Company Description

About Sutherland

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' & customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. 

Job Description

Key Responsibilities:

  • Handle customer dispute cases across key workflows - Researching & filing card disputes, challenging peer to peer disputes, recon of card disputes, fraudulent ACH research & filing, responding to enquiries via e-mail.
  • General knowledge of banking and alternative payment channel operating rules.
  • Investigate dispute claims and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions.
  • Understand chargebacks involving fraudulent activity and provide resolution to prevent future cases.
  • Investigate fraud notifications to protect the institution from high-risk activity related losses and improve customer experience.
  • Collaborate and escalate complex cases with team members for guidance/assistance as appropriate.
  • Respond promptly and exercise exceptional communication skills in an effort to optimize each contact.
  • Effectively manage cases and communication using Salesforce Service Cloud.
  • Utilize strong de-escalation skills to assist customers in need.
  • Meet or exceed established service level agreements and guidelines.
  • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
  • Understand bank operations, industry trends & best practices, and the rules and regulations that drive the fintech industry.

What are we looking:

  • Financial services or banking industry experience: 0–2 years of experience in dispute management, chargebacks, risk operations, or related financial services.
  • Superb attention to detail with the ability to navigate multiple screens & systems.
  • Strong analytical, organizational, written and verbal communication skills.
  • Ability to follow structured processes with Workflow instructions and manage time-sensitive tasks with minimal supervision.
  • Comfortable working in a fast-paced, accuracy-driven operations environment.
  • Flexible with work varying time shifts / schedules.
Qualifications
  • Bachelor's degree.

  • Senior Finance Associate, Accounts Payable

    2 weeks ago

    Hyderabad, Telangana, India Ryan Full time ₹ 4,50,000 - ₹ 8,00,000 per year

    Why Ryan?Global Award-Winning CultureFlexible Work EnvironmentGenerous Paid Time OffWorld-Class Benefits and CompensationRapid Growth OpportunitiesCompany Sponsored Two-Way TransportationExponential Career GrowthThe Senior Finance Associate, Accounts Payable is responsible for processing accounts payable invoices, purchase orders, and check requests. The...

  • Finance Associate

    23 hours ago

    Hyderabad, Telangana, India PINscale Full time

    About PINscalePINscale, founded by alumni of premier institutions, is a Hyderabad-based company specializing in"HyperGrowth-as-a-Service."With founders Shesha Sai and Praneetha Moturi at the helm, PINscale leverages innovative strategies to drive rapid business growth. Our approach includes partnerships with prestigious clients such asiB Cricket, , and...

  • Finance Associate

    20 hours ago

    Hyderabad, Telangana, India PINscale Technologies Limited Full time

    About PINscalePINscale, founded by alumni of premier institutions, is a Hyderabad-based company specializing in "HyperGrowth-as-a-Service." With founders Shesha Sai and Praneetha Moturi at the helm, PINscale leverages innovative strategies to drive rapid business growth. Our approach includes partnerships with prestigious clients such as iB Cricket, , and...

  • Finance Associate

    4 days ago

    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time

    We are looking for a highly motivated and detail-oriented Finance Associate (Accounts Payable) to join our team at Trident Hotel. The ideal candidate should have 0-2 years of experience in finance or accounting, with excellent analytical skills and the ability to work accurately in a fast-paced environment.Roles and ResponsibilityManage and process accounts...

  • Senior Associate Finance

    3 days ago

    Hyderabad, Telangana, India Amgen Inc Full time

    *What you will do* In this vital role you will you will report to the Director of Consolidation in R&D Finance.The R&D Finance Senior Associate will assist in planning, quarter close and consolidation activities.The candidate is also expected to expand the centralization, automation and standardization practices established in R&D Finance team. In addition,...

  • Associate Director, Finance

    2 weeks ago

    Hyderabad, Telangana, India Parexel Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.Each of us, no matter what we do at...

  • US Accounting professional

    2 weeks ago

    Hyderabad, Telangana, India Boston Associate Software Systems Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role DescriptionThis is a full-time, on-site role for an US IT Staffing Accounting Professional, located in Hyderabad. The role includes managing accounting tasks such as preparing financial statements, maintaining general ledgers, reconciling accounts, ensuring proper compliance with accounting standards, and performing regular audits. The professional will...

  • Accounting Associate

    5 days ago

    Hyderabad, Telangana, India Provect Consulting Full time

    Job Description:   Accounting AssociateLocation: Secunderabad (Hyderabad)Role type: Full-time – In office – NO REMOTE WORK (Only local candidates to apply)Company DescriptionAt Provect Consulting, we offer accounting, audit & consulting services for North-Generic Pharma Manufacturers.For our Managed Accounting Services (MAS), we are seeking a finance...

  • Openings for Finance

    3 days ago

    Hyderabad, Telangana, India 8th Element Full time

    We are hiring for multiple roles for Finance department:Accounts Receivable Associate (Experience - 2+ years)Accounts Payable Associate ( Experience - 2+ years)Lead - Accounts Payable (Experience - 3-5 years)Billing Specialist (Experience - 2+ years)Collections Associate (Experience - 2+ years)Payment Reconciliation Analyst (Experience - 2+...

  • Finance Associate

    5 days ago

    Hyderabad, Telangana, India Careers at Marriott Full time

    POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for...