collection executive

2 days ago

Thrissur, Kerala, India Conneqt Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Conneqt Business Solutions is dedicated to delivering exceptional customer experiences by streamlining business processes and fostering sustainable value for stakeholders. With a team of employees, our headquarters are located in Bangalore and we specialize in ITES Services, IT Consulting, and BPO industries. Learn more at Conneqt Business Solutions.

Job Overview

We are looking for a Collection Executive with 1-3 years of experience for our Thrissur location. This is an entry-level, full-time position for freshers. The ideal candidate should possess key skills in collections and field work, delivering superior service to maintain client satisfaction.

Qualifications and Skills

  • Experience working in a collections role for at least 0- 1 year, with a focus on efficiency and results.
  • Must have strong skills in collection processes with experience in field work (Mandatory skill).
  • Ability to effectively manage customer relationships, ensuring positive outcomes and resolution of payment issues.
  • Proficiency with payment collection software, enhancing process efficiency and accuracy in transactions.
  • Excellent negotiation skills to reach optimal payment agreements with clients and debtors.
  • Attention to detail and proficiency in data entry, ensuring accurate record-keeping for all transactions.
  • Strong communication skills to interact with clients and team members effectively and professionally.
  • Capable of working independently while also contributing positively to a team environment.

Roles and Responsibilities

  • Conduct field visits to collect payment and resolve outstanding balances with clients in a timely manner.
  • Maintain accurate and up-to-date records of collection activities, payments received, and communication with clients.
  • Collaborate with the customer service team to address any discrepancies in payments or billing issues.
  • Implement effective strategies and techniques to maximize collection efficiency and reduce overdue balances.
  • Negotiate payment arrangements with clients, ensuring mutually beneficial solutions and maintaining positive relationships.
  • Provide regular reports to management on collection activities and outcomes, identifying areas for improvement.
  • Assist in developing and executing new strategies for improved collection performance based on industry best practices.

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