Associate - Customer Delight

1 week ago

Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 4,50,000 per year

About Us : Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200 SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000 offline store omnichannel brand. Pilgrim is known to handpick the world's best beauty secrets to create exciting and efficacious products that deliver results.

Responsibilities :Customer Assistance :Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. Provide accurate and detailed information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving customer's issues with products or services.

Ensure customer requests, concerns, and complaints are handled professionally and promptly. Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution :Identify customer needs and determine the best course of action to resolve issues effectively.

Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. Collaborate with other departments to resolve customer complaints or coordinate special requests. Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

Customer Satisfaction :Maintain a high level of professionalism, empathy, and patience while interacting with customers. Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.

Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Communication and Teamwork :Collaborate with team members and share knowledge to ensure consistent and accurate customer support. Communicate effectively with other departments to relay customer feedback, trends, and insights.

Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting :Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.

Requirements :High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment.

Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required.

Location : Andheri, East

  • Customer Delight Officer

    4 days ago

    Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Job Description Mumbai Customer Delight Officer Experience : 0 to 1 yrs Skills Required : Job Summary : Job Description The Customer Delight Executive would be responsible for communicating with Operation Managers and deal with all customer related issues to create a stronger organization brand. He/ She would be a critical player in delivering the wow...

  • Customer Service Associate

    7 days ago

    Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 80,000 - ₹ 1,20,000 per year

    We are looking for smart professionals with a great attitude to make every single client interaction delightfulLocation - Airoli MumbaiFresher required with good communication. HSC / 12th pass / undergraduates can also apply.Designation: Customer Service Associate (Night Shift)Your Impact as a Customer Service Associate - US processCustomer Service through...

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for smart professionals with a great attitude to make every single client interaction delightfulLocation - Airoli MumbaiHSC passed / Fresher required with good communicationDesignation: Customer Service Associate (Night Shift)Your Impact as a Customer Service Associate - US processCustomer Service through calls.Ensure timely and accurate...

  • Customer Support Associate

    6 days ago

    Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Customer Support - Associate Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those...

  • Customer Support Associate

    6 days ago

    Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Associate Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as...

  • Virtual Customer Support Associate

    1 week ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    DESCRIPTIONRole: Virtual Customer Service AssociateJob Type: SeasonalLocation: Work from home in Maharashtra, India Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we...

  • Customer support associate

    1 week ago

    Mumbai, Maharashtra, India Weekday AI Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 3-5 LPA)Min Experience: 1 yearsLocation: mumbaiJobType: full-timeRequirementsBe the friendly, fast, and fashion-forward voice of our brand across WhatsApp, email, social media, and calls Resolve customer queries, handle returns/exchange escalations, and ensure a smooth and delightful...

  • Retail Sales Associate

    3 weeks ago

    Mumbai, Maharashtra, India 2COMS Full time

    Retail Sales Associate The Retail Sales Associate will represent manage sell TEGO products at ShopperStop location You will be posted at mutually agreed ShoppperStop Location as brands representative This role will contribute significantly to overall presence sales of TEGOs brand and product at ShopperStop store What Youll Do...

  • Customer Support Associate

    2 days ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...

  • Wipro - Customer Service Associate || Night Shift || Airoli Mumbai WFO

    2 weeks ago

    Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for smart professionals with a great attitude to make every single client interaction delightfulLocation - Airoli MumbaiContact Fresher required with good communication. HSC / 12th pass / undergraduates can also apply. Designation: Customer Service Associate (Night Shift)Your Impact as a Customer Service Associate - US processCustomer Service...