SalesForce Developer- Senior

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are currently looking for a
SalesForce Developer- Senior
~

You will lead the design, development, and maintenance of complex Salesforce solutions tailored to meet the unique needs of Energy and Utilities Companies by sharing knowledge and mentoring team members and other developers across teams. Your in-depth knowledge of Salesforce Industry solutions (ideally Energy & Utilities Cloud) and extensive experience in Salesforce development will enable you to provide technical guidance, mentorship, and strategic direction to the development team.

Your success will be reflected by~

• Ability to take on mainstream tasks within the squad and to proactively acquire the product and technical knowledge necessary to deliver your contributions.
• Active participation in all aspects of Agile software development. Including~
• Punctual and reliable attendance at all team meetings including daily stand ups.
• Clear communication of what you have done since the last stand up and what you are planning today.
• Clear communication to your team about any obstacles or blockers.
• Regular input/contribution is provided at task planning sessions.
• Task planning activities fit well to the actual work required to complete a story; i.e. individual activity is in line with the task board.
• Active involvement in grooming of the backlog.
• Emphasis on the importance of team play, made evident by interactions with team members and the wider company with positive relationships as a result.
• The successful delivery of software from your team to customers
• Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, Leads and Managers.
• Feedback from staff you are mentoring.
• Successfully implementing improvements to practice and process.

In line with our value of 'Respect for the Planet', we encourage all our people to encourage awareness of and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events.

What we're looking for
(you don't need to be a guru at all, we're looking forward to coaching and collaborating with you)~
Qualification~

Bachelor's Degree in computer science, Software Engineering or comparable professional development and commercial experience.
Experience~ 4 to 6 years

• Experience as a Salesforce Developer, with a strong focus on the Energy and Utilities Cloud (or equivalent Industry) and complex Salesforce solutions.
• Expertise in OmniStudio, EPC, Apex, Visualforce, Lightning Components, Salesforce APIs, and other relevant technologies within the Salesforce ecosystem.
• Understanding of the energy and utilities industry processes, including customer data management, billing, metering, demand response, and related regulatory compliance.
• Experience leading and mentoring development teams, providing technical guidance, and driving best practices in Salesforce development.
• Strong analytical and problem-solving skills, with the ability to analyze complex requirements, architect scalable solutions, and troubleshoot issues effectively.
• Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels, influence technical decisions, and lead discussions.
• Salesforce certifications such as Salesforce OmniStudio Developer, Industries CPQ Developer, Salesforce Certified Platform Developer I are highly desirable.
• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and deliver results within specified timelines.
• Passion for continuous learning and staying updated with the latest advancements in Salesforce technologies and development practices.

Principal Responsibilities / Accountabilities~
Operational

• Design and implement the Energy and Utilities Cloud to optimize business processes, enhance customer experiences, and drive digital transformation for our customers within the energy and utilities industry.
• Collaborate closely with business stakeholders, project managers, and architects to gather requirements, define technical solutions, and ensure alignment with business goals.
• Drive innovation by staying updated with the latest Salesforce platform updates, emerging technologies, and industry trends, and apply them to enhance system capabilities.
• Lead and guide the development team in designing, building and maintaining tailored Salesforce solutions using OmniStudio, EPC, Apex, Visualforce, Lightning Components, and other relevant technologies.
• Lead the integration efforts with external systems, ensuring seamless data flow, API integrations, and interoperability across various systems and applications.
• Conduct performance optimization, troubleshooting, and debugging of Salesforce solutions to ensure scalability, stability, and efficient operations.
• Collaborate with cross-functional teams, including administrators, architects, and business analysts, to streamline processes, drive efficiency, and achieve seamless system integrations.
• Evaluate and recommend new tools, frameworks, and technologies to enhance the development process, system performance, and overall team productivity.
• Provide internal/external customer training and support.
• Provide testing and creating automated tests for software.
• Document code and product features.
• Participate in planning, stand-ups, estimation, retrospectives and backlog grooming as appropriate.
• Invest in personal training and development to maintain and advance your performance overtime.

Leadership

• Guide and Mentor other squad members.
• Be a positive influential force for technical best practice within scrum team.

Customer Service

• Assist and support Service Delivery by effectively handing assigned service requests and defects for customers both internal and external.
• Manage and prioritise customer requests in an effective and sustained manner that builds and strengthens customer relationships.

Compliance
To abide to the Compliance Policies and Procedures of the Company.
Occupational H&S

• Take reasonable care of your own and other people's Health & Safety in the workplace.
• Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else's Health & Safety at risk promptly.

Additional Tasks

• This role may entail both domestic and international travel.
• In addition to this you are required to carry out any other duties as reasonably requested by your Manager.

Specialised Skills

• Requirements Management - Software Use Cases
• Backlog Management - User Stories; Acceptance Criteria
• Salesforce CRM solution design and integration
• Utilities knowledge (energy and/or water)
• Visual facilitation - Impact mapping, context diagrams, storyboarding, value-stream, and process mapping
• Agile Estimation & Planning
• Design Thinking
• Data Analysis (SQL awareness)
• Software Testing
• Innovation
• Technical specification writing
• Customer presentation skills

Personal Attributes

• Can do attitude.
• A passion for excellence and a commitment to be the best.
• High levels of energy, sound judgement and determination to achieve with a sense of urgency.
• High attention to detail.
• Relationship management and interpersonal skills.
• An open minded consultative approach.
• Ability to give and receive positive and constructive feedback.
• Ability to creatively solve problems.

What we offer in return~

• Personal growth – in leadership, commercial acumen, and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.