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Lead Counsellor/Team Lead

2 weeks ago

Kolkata, West Bengal, India Leap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role : We are looking for a Lead Counsellor/Team Lead - UK for our Kolkata Branch - WFO. You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth.The charter for this role will include :Meet Allotted Team targets ( Leads, Applications & Visas)Contribute in developing a strong & efficient counselling team

Resolve escalations and ensure a smooth student journey

Conduct Training sessions & help build a world-class team of counsellors

Maintain high Satisfaction RatingsReport & Data ManagementImplement Organisational Values, Goals & objectives within the team

Collaborate with internal & external stakeholders to achieve set targets

Pipeline forecast & ManagementIdentify, analyse and rectify operational issues in coordination with immediate supervisors

Ideal Persona would :The candidate should be from Counseling Industry (Mandatory)In-depth knowledge of UK3 Years of experience in study abroad.Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines

Experience in Shortlisting universities based on student profiles & preferences

Experience in working with CRMs is desirable.Previous Stakeholder Management Experience (Good to have and will be preferred)Proficient with MS Office and other Web Conferencing tools.Hunger to move from an individual counselling role to one where you lead a team and drive numbers.If you have the skills and experience required for this position and are passionate about international education, we encourage you to apply.