Academic Support Executive

1 week ago

Navi Mumbai, Maharashtra, India Edujam LLP Full time ₹ 1,92,000 - ₹ 2,64,000 per year

Job Title: Academic Support Executive

Company: Edujam LLP

Location: Navi Mumbai and Thane, Maharashtra

Job Type: Full-Time

Experience Level: 0–2 Years (Freshers Encouraged to Apply)

Salary Range: ₹16,000 – ₹22,000 per month

Industry: Education / EdTech

Website:

About the Role:

Edujam LLP is seeking a proactive and student-focused Student Support Executive for our Thane center. This role involves managing the end-to-end support journey for students, ensuring their academic needs are met with empathy and efficiency. You will be a vital link between students, internal departments, and our partner universities, contributing to a smooth and satisfying academic experience.

Roles and Responsibilities:

Student Onboarding & Document Handling:

  • Verify and manage academic and identification documents submitted by students during admissions and course progress.

Student Assistance & Query Management:

  • Address student queries via phone, email, or in-person with timely and solution-oriented responses.

Fee Collection & Financial Tracking:

  • Support fee collection processes, issue receipts, and maintain accurate financial records for each student.

Academic Communication:

  • Share critical updates on assignments, exams, results, and university circulars with students in a timely manner.

Data & Record Maintenance:

  • Maintain well-organized student records in both digital systems and physical files.

Follow-Up Activities:

  • Regularly follow up with students regarding pending fees, missing documents, or required updates.

Internal Coordination:

  • Liaise with internal departments and university contacts to resolve academic or administrative matters effectively.

Operational Support:

  • Assist with academic events, exam registrations, result dissemination, and other student-related processes.

Who Can Apply:

  • Education: Bachelor's Degree in any stream (mandatory).
  • Languages: Fluency in Hindi and English (spoken and written) is required.
  • Experience: 0–2 years; freshers passionate about education and student success are welcome to apply.

Skills Required:

  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict resolution abilities
  • Well-organized with keen attention to detail
  • Empathetic and patient when addressing student concerns
  • Ability to multitask and manage time efficiently

Work Schedule:

  • Days: Monday to Saturday
  • Timing: 10:00 AM to 7:00 PM

What You'll Gain:

  • Hands-on experience in student relationship and support services
  • Exposure to university-level academic processes and operations
  • Development in communication, coordination, and documentation skills
  • Career growth opportunities in the EdTech and education sector
  • A collaborative, student-first work environment

How to Apply:

Send your updated resume to

For queries, contact:

Job Types: Full-time, Permanent, Fresher

Pay: ₹16, ₹22,000.00 per month

Benefits:

  • Internet reimbursement
  • Paid time off

Work Location: In person

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