International Voice Process Executive

1 week ago

Noida, Uttar Pradesh, India Cognizant Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Greetings from Cognizant

Drive Type: Virtual

Role: International Voice Process

Position: PE

Job Location : Noida

Shift : Night shift

Work Model: Work from office

Notice Period: Immediate

Apply Here:

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
  • Meet performance targets set by management for quality metrics such as first call resolution rate, average handling time, etc.

Desired Candidate Profile

  • 0-1 year of experience in BPO/Call Centre environment preferred but not mandatory.
  • Required good communication and analytical skills essential.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) necessary; knowledge of CRM software an added advantage.

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