General Manager

2 days ago

Hyderabad, Telangana, India CJ Konsultants Full time

Position: General Manager

Department: Modular sales

Experience- Min 15 yrs in Modular Segment

Salary Range- 24 LPA – 28 LPA

Should be from the Luxury Modular Furniture Industry

Sales Strategy & Performance:

  • Set and manage sales targets for the Modular Segment, ensuring that salesgoals are achieved or exceeded.
  • Analyse sales performance and customer data to identify trends, opportunities, and areas for improvement.
  • Lead the sales team in delivering high-value sales pitches, product demonstrations, and consultations that appeal to luxury clients.
  • Drive strategies to increase customer acquisition, retention, and cross-selling/up-selling of products.
  • Ensure all sales staff are well-versed in modular furniture design, customization options, and luxury market trends to enhance customer service.

Customer Experience & Relationship Management:

  • Handle high-profile clients and VIP customers personally, ensuring that their needs and expectations are met or exceeded.
  • Train staff to engage with clients in a way that fosters long-term relationships, creating loyalty and repeat business.
  • Implement feedback systems to continuously improve customer experience and service quality.
  • Oversee after-sales services, ensuring timely delivery, installation, and post- purchase support for modular furniture.

Team Leadership & Development

  • Lead, mentor, and motivate store staff, from sales associates to managers, ensuring alignment with the brand's values and high-performance standards.
  • Conduct regular training sessions to keep the team updated on product knowledge, luxury customer service techniques, and industry trends.
  • Implement performance management practices, including setting clear goals, conducting performance reviews, and offering incentives for exceptional sales results.
  • Foster a positive, collaborative, and customer-focused work culture within the store teams.

Financial & Commercial Acumen

  • Monitor and manage P&L for the modular sales vertical.
  • Ensure effective pricing, discounting, and margin management strategies.
  • Review and approve commercial proposals and client contracts.

Reporting & Performance Management

  • Provide regular updates to the senior management on sales performance, market trends, and key challenges.
  • Use data-driven insights for continuous improvement and agile decision-making

Operations & Execution Oversight

  • Ensure seamless coordination between design, production, logistics, and installation teams to deliver projects on time.
  • Streamline order-to-delivery processes, with a strong focus on quality and timelines.

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