Operations and Sales Manager

1 day ago

Delhi NCR Noida, India Aakash Educational Services (AESL) Full time ₹ 12,00,000 - ₹ 30,00,000 per year

Key Responsibilities

Sales Strategy & Planning:


• Develop and implement effective sales strategies to achieve organizational sales goals.


• Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.


• Lead, manage, and motivate a large team of Team Leaders and Sales Executives to achieve and exceed monthly sales targets.


• Monitor daily call Centre operations and ensure high performance in lead conversion and customer handling.


• Analyze performance metrics and implement continuous improvement initiatives.


• Conduct regular team reviews, sales training, and performance coaching.


• Collaborate with senior leadership on sales strategies, process improvement, and campaign planning.


• Ensure compliance with all company policies and quality standards.


• Manage escalations and ensure customer satisfaction.


• Proven ability to manage large sales teams in a high-pressure, target-driven environment.


• Excellent communication, interpersonal, and problem-solving skills.


• Strong knowledge of CRM tools, dialers, and sales analytics.

Team Management:


• Train and mentor, the sales team to improve performance.


• Set individual and team targets, and monitor performance through KPIs.

Sales Operations:


• Manage the sales pipeline and forecast revenue accurately.


• Ensure timely and accurate reporting on sales metrics and performance.

Education:
• Bachelors degree in Business Administration, Marketing, or a related field (MBA preferred).

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