ServiceNow Business Analyst

3 days ago


Coimbatore, Tamil Nadu, India Qbrainx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location : Coimbatore (Onsite for 3 months, then Remote)

Immediate joiner is Preferred.

We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement.

Key Responsibilities : - Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements.

  • Work closely with development teams to ensure seamless implementation of ServiceNow solutions.- Conduct requirement gathering sessions, gap analysis, and process documentation.

  • Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus).- Define and document Business Analysis (BA) processes and ensure adherence to best practices.- Work with cross-functional teams to drive ServiceNow implementations and enhancements.- Provide training and support to end-users as needed..

Requirements : - 5 to 8 years of experience as a Business Analyst in ServiceNow projects.- Strong understanding of ServiceNow ITSM and additional modules (preferred).

  • Expertise in BA processes, requirement gathering, documentation, and user story creation.- Experience working in Agile/Scrum environments.

  • Excellent communication and stakeholder management skills.



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