Associate Product Consultant, Event Phones

7 days ago


Gurgaon, Haryana, India Cvent Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Support clients over the phone and email by answering their product questions and offering

technical assistance

  • Offer best practice tips to clients to boost their meeting attendance via Cvents marketing engine
  • Gather client requirements for future releases of the product
  • Create and maintain all product documentation
  • Implement and manage the online portion of client events as and when needed
  • Gather client requirements and implement them in Cvents event management software
  • Communicate with the client and review the initial implementation with them and make required

changes

  • Provide suggestions to the client to improve the overall result of the implementation and help

client meet their goals

  • Document all communication with the client in Cvent's CRM software

Preferred candidate profile


• Support clients over the phone and email by answering their product questions and offering

technical assistance


• Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine


• Gather client requirements for future releases of the product


• Create and maintain all product documentation


• Implement and manage the online portion of client events as and when needed


• Gather client requirements and implement them in Cvent's event management software


• Communicate with the client and review the initial implementation with them and make required

changes


• Provide suggestions to the client to improve the overall result of the implementation and help

client meet their goals


• Document all communication with the client in Cvent's CRM software



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