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Resort Sales Manager

2 weeks ago

Neemrana Rajasthan, India Alcor Getaways Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role Overview

As a
Resort Sales Manager – Inbound Bookings
, your core responsibility is to
convert every qualified inquiry into a confirmed booking
. You will act as the first touchpoint for potential guests — understanding their needs, pitching the right room or package, handling queries, following up promptly, and closing the sale.

You're not a field sales rep or B2B hunter — you're a
closer
. Every message, call, or lead that lands in your inbox is a revenue opportunity — and you know how to turn it into a booking.

Key Responsibilities Lead Conversion

  • Respond instantly to inbound leads via WhatsApp, calls, emails, and OTAs.
  • Understand guest preferences and suggest the most suitable room/category/package.
  • Create urgency through timely follow-ups and persuasive communication.
  • Maintain a
    same-day response rate of 95%+
    across all channels.

Booking Management

  • Coordinate with the resort's front office/reservation team to confirm availability and pricing.
  • Share payment links, confirmations, and pre-arrival information in a smooth, guest-friendly manner.
  • Update all bookings in our CRM/tracking sheets and coordinate check-in readiness.

Communication Excellence

  • Maintain a professional, warm, and persuasive tone across all interactions.
  • Share accurate details about room types, resort amenities, activities, and offers.
  • Handle objections or concerns with empathy and clarity.

Who We're Looking For:

  • 2–5 years of experience in hotel/resort reservations, telesales, or customer support.
  • Strong command over
    English + Hindi
    (spoken and written).
  • Fast, clear, and polite communicator on
    WhatsApp, phone, and email
    .
  • Highly organised and responsive – you don't let follow-ups slip.
  • Comfortable using tools like Google Sheets, WhatsApp Business, and payment platforms.
  • Prior experience with OTAs (MakeMyTrip, , Goibibo) is a strong advantage.

Performance Expectations:

  • Daily call/WhatsApp volume: 30–40 guest interactions
  • Minimum conversion ratio: 20–25% from qualified leads
  • TAT: First response within 15 minutes (during shift hours)
  • Accuracy: 100% on availability, pricing, and guest expectations

What You'll Gain:

  • Work with curated, experiential resorts that are a joy to sell.
  • Learn sales techniques that convert browsers into bookers.
  • Salary + incentive structure with monthly performance bonuses.
  • Structured training, scripts, and templates provided.
  • Growth opportunities across sales leadership and multi-property portfolios.