Service Assistant
2 weeks ago
Requirements:
1) Fresher or 1 year experience
2) Bachelor's degree in instrumentation or electrical field
Roles & Responsibilities
- Customer Support
o Greet and assist customers (in person, phone, or email).
o Record service requests, complaints, and feedback.
- Documentation & Reporting
o Maintain service logs, job cards, and checklists.
o Update customer service records in ERP/CRM/software.
- Coordination
o Assist service engineers with tools, spares, and materials.
o Ensure timely dispatch and tracking of service-related items.
- Administrative Tasks
o Prepare quotations, invoices, and service-related documents.
o Maintain files, service agreements, and calibration certificates.
- Follow-Up & Feedback
o Confirm job completion with customers.
o Collect customer feedback and escalate unresolved issues.
o Ensure high customer satisfaction and repeat business.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Location:
- Ambernath, Maharashtra (Required)
Work Location: In person
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