Showroom & Client Experience Associate – Sharnita Nandwana Couture

Fashion & Bridal Couture · Full-time · Bandra West, Mumbai (Monday–Saturday)

Step into the heart of Sharnita Nandwana Studio — where couture craftsmanship, thoughtful design, and intimate client relationships shape every interaction. This role is ideal for someone who thrives in luxury environments, loves working closely with people, and takes joy in ensuring every client leaves feeling understood, cared for, and beautifully dressed.

As the first point of contact in our private showroom, you will play a key role in delivering the signature Sharnita Nandwana experience: warm, attentive, detail-led, and deeply personalised. You will work directly with Sharnita and the atelier, gaining hands-on exposure to the world of couture, fittings, and made-to-measure garment making.

WHAT YOU'LL DO

Client Experience & Sales

• Welcome clients with warmth and professionalism, offering a personalised and thoughtful shopping experience

• Present the collection (on-rack and on-screen), explaining craftsmanship, fit, fabric, and design details

• Assist clients in choosing outfits and suggest customisations aligned with their style, requirements, and body type

• Conduct fittings with precision — taking measurements, noting alteration requirements, and coordinating adjustments with the atelier

• Manage client communication across calls, messages, appointments, and follow-ups

• Process orders accurately and ensure they move smoothly through the production cycle

• Ensure every client interaction reflects our brand values, attention to detail, and couture sensibility

Showroom Operations

• Maintain a pristine, organised, and visually appealing showroom environment

• Oversee inventory checks, organisation, and daily showroom readiness

• Prepare garments for appointments, fittings, handovers, and special viewings

• Coordinate closely with the atelier to track ongoing orders and monitor timelines

• Assist with out-of-town exhibitions and events when required

Content & Social Media Support

• Support the creation of in-studio content — behind-the-scenes moments, product highlights, fittings (where appropriate)

• Assist with basic social media management: posting, scheduling, replying to inquiries, and maintaining consistency

• Help during photo/video shoots and brand content days

(Photography skills not necessary; an eye for aesthetics is a bonus.)

WHO YOU ARE

• 1–2 years of experience in luxury sales, couture retail, or a premium multi-designer store

• Passionate about fashion, craftsmanship, and the world of bridal and occasionwear

• A genuine interest in current fashion and bridal trends, with the ability to turn them into thoughtful styling advice

• Warm, well-presented, and confident in client-facing roles

• Exceptional communication skills and professional fluency in English

• Driven, self-motivated, and proactive in managing your responsibilities

• Confident in advising high-end clientele and VIPs — able to guide clients thoughtfully, build trust, and close sales with ease

• Highly organised — tidy, meticulous, detail-obsessed

• Calm, solution-focused, and composed under pressure

• Comfortable with measurements, fittings, and understanding of garment structure (training provided)

• Proficient in Excel; Photoshop is a bonus

• Willing to work Monday–Saturday, 9:30am–6:30pm with a 1-hour lunch break

WHY THIS ROLE IS SPECIAL

This is a boutique, hands-on, high-touch environment. You're not just selling garments — you're guiding clients through some of the most meaningful purchases of their lives. You will work closely with the designer, learn the nuances of couture, and contribute directly to the client journey and brand growth.

If you value craftsmanship, personal connection, and the beauty of details, this role will feel like home.