Senior IT Support Engineer

3 days ago

Bengaluru, Karnataka, India Aspire Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role:

As a Senior IT Support Engineer, you will play a critical role in managing and supporting Aspire's IT infrastructure and endpoints. Reporting directly to the Director of Information Security, you will be part of a fast-growing and dynamic team of IT professionals working to build and maintain a secure and scalable IT environment across the company.

Key Responsibilities:

  • Manage and administer platforms including Google Workspace, Azure AD, Intune, and Microsoft Defender for Endpoint (MDE).
  • Administer and troubleshoot Windows 10/11 and macOS endpoints.
  • Implement, configure, and maintain Unifi network systems: office WiFi, firewall, and door access systems.
  • Provide hands-on IT support in the Jakarta office and remote support for other locations.
  • Troubleshoot hardware and connectivity issues (PCs, printers, WiFi).
  • Select, test, purchase, and configure end-user equipment (Windows and Mac), IT hardware, and software licenses.
  • Maintain awareness of and support compliance efforts (e.g., ISO 27001, PCI DSS, SOC 2 Type 2).
  • Write and maintain user guides, FAQs, and technical documentation in Notion and Confluence.
  • Develop small automation scripts using PowerShell, Bash, or Python to improve efficiency.

What We're Looking For

Minimum Qualifications:

  • Based in Bengaluru, India
  • Minimum 6 years of relevant professional experience.
  • Strong verbal and written communication skills in English.
  • Self-starter with the ability to independently manage tasks end-to-end.
  • Experience in administering and supporting:
  • Google Workspace, Jira, Azure AD, and Intune.
  • Windows 10/11 and macOS endpoints.
  • Unifi network infrastructure.
  • Basic scripting knowledge (PowerShell, Bash, or Python).
  • Bachelor's degree in Computer Science, IT, Engineering, or a related field.

Preferred Qualifications:

  • Familiarity with tools such as AWS, 1Password, Notion, and Slack.
  • Experience working with Linux systems and command-line tools.
  • Exposure to incident management using Azure Sentinel.
  • Industry certifications like CompTIA A , Network , Security , CompTIA Cloud
  • Knowledge of legal and compliance frameworks such as ISO 27001, PCI DSS, and SOC 2 Type 2.
  • Bonus: A personal GitHub or blog showcasing projects or technical writing

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