OSM Infrastructure Support Engineer

2 weeks ago

Bengaluru, India CAPRUS IT PRIVATE LIMITED Full time

Job Title : Senior OSM Infrastructure Support EngineerLocation : Bengaluru Experience : 4-8 yearsQualification : B.E./B.Tech.Employment Type : Full-TimeWork Mode - HybridKey Responsibilities :- Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components.- Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments.- Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime.- Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues.- Analyze logs, performance metrics, and system alerts to identify root causes of incidents.- Coordinate with development teams, vendors, and stakeholders to resolve critical issues.- Optimize OSM infrastructure for scalability, reliability, and performance.- Implement best practices for system configuration, backup, and disaster recovery.- Conduct capacity planning to support business growth and new service rollouts.- Work closely with application developers, network engineers, and other IT teams to ensure seamless integration of OSM with other systems.- Document system configurations, processes, and troubleshooting procedures for knowledge sharing.- Provide training and guidance to junior team members.- Develop scripts and automation tools to streamline repetitive tasks and improve operational efficiency.- Identify opportunities for process improvements and implement solutions to enhance system reliability.- Ensure OSM infrastructure complies with organizational security policies and industry standards.- Implement security patches and updates to protect systems from vulnerabilities. (ref:hirist.tech)

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