
OSM Infrastructure Support Engineer
3 weeks ago
Job Title : Senior OSM Infrastructure Support Engineer
Location : Bengaluru
Experience : 4-8 years
Qualification : B.E./B.Tech.
Employment Type : Full-Time
Work Mode - Hybrid
Key Responsibilities :
- Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components.
- Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments.
- Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime.
- Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues.
- Analyze logs, performance metrics, and system alerts to identify root causes of incidents.
- Coordinate with development teams, vendors, and stakeholders to resolve critical issues.
- Optimize OSM infrastructure for scalability, reliability, and performance.
- Implement best practices for system configuration, backup, and disaster recovery.
- Conduct capacity planning to support business growth and new service rollouts.
- Work closely with application developers, network engineers, and other IT teams to ensure seamless integration of OSM with other systems.
- Document system configurations, processes, and troubleshooting procedures for knowledge sharing.
- Provide training and guidance to junior team members.
- Develop scripts and automation tools to streamline repetitive tasks and improve operational efficiency.
- Identify opportunities for process improvements and implement solutions to enhance system reliability.
- Ensure OSM infrastructure complies with organizational security policies and industry standards.
- Implement security patches and updates to protect systems from vulnerabilities.
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