Unit Manager

2 days ago

Pune, Maharashtra, India Bajaj Finserv Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Location Name:
Pune Corporate Office - HO

Job Purpose
Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team.

Duties And Responsibilities

  • To delivers Innovations. Builds on the ideas identified and shared on agreed timeline.
  • Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration.
  • Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow.
  • Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit.
  • Manage the UAT efforts until released into production and provide post-production after-care.
  • Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing.
  • Analyzing core system components and extracting business logic and rules for seamless integrations.
  • Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1).

Key Decisions / Dimensions

  • To execute cross-functional digital projects maintain and manage agreed timelines.
  • To track team KPI and performance

Major Challenges

  • To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines.
  • To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project.
  • Identify high customer impact processes within fulfillment and transform them via digital.
  • To make sure real time dialer product & platform support to business & field team

Required Qualifications And Experience

  • Qualifications

Postgraduate with Project Management skill set or Engineering Graduates

  • Work Experience

More than 2-5 years of experience in financial industry

Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage

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