Associate- Helpdesk- Operations

12 hours ago

Bengaluru, Karnataka, India Ekincare Full time ₹ 2,74,000 - ₹ 4,00,000 per year
  • Position: Associate- Helpdesk- Operations
  • Location: Bangalore
  • Reporting to: Manager
  • Salary Range: 2.74LPA- 4LPA

Overview:

As an Associate- Helpdesk, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services.

Responsibilities:

  1. On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, and ensuring that all systems are functioning effectively.
  2. Assist Senior Employees: Provide personalized support to senior employees, addressing their specific needs and concerns promptly and professionally.
  3. Query Management: Manage and resolve queries from employees, including technical issues, software applications, and general inquiries.
  4. Health Checks Support: Provide support during health checks on weekends for employees, ensuring a seamless process and addressing any technical issues that may arise.
  5. Documentation: Maintain accurate records of support tickets, resolutions, and any other relevant information for future reference.

Career Opportunities & Benefits:

Enjoy attractive compensation, incentives, Medical, fitness-sponsored benefits like Gym, Yoga, Zumba and other membership benefits

Key success metrics for this role:

  • Audit Cycle
  • VIP Appointments Experience
  • Handling the region appointments and reports (Based on requirement)
  • Managing the relationship and operations with the vendor.

Must have Skills:

  • High school diploma/Graduation
  • Strong analytical and organizational skills.
  • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Strong computer proficiency.
  • Must be detail and solutions-oriented.
  • Well versed in MS office suite such as word, excel and PowerPoint presentation

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