Helpdesk Associate

2 days ago

Bengaluru, Karnataka, India Ekincare Full time ₹ 2,74,000 - ₹ 6,00,000 per year

Helpdesk Associate:

As a Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services.

Position: Associate Helpdesk - Customer Success

Location: Bangalore (KPMG Offices - Pincode: and

Reporting to: Manager - Customer Success

Salary Range: 2.74L fixed + 4 to 5K allowances/month + Incentives

Responsibilities:

  • On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, and ensuring that all systems are functioning effectively.
  • Assist Senior Employees: Provide personalized support to senior employees, addressing their specific needs and concerns promptly and professionally.
  • Query Management: Manage and resolve queries from employees, including technical issues, software applications, and general inquiries.
  • Health Checks Support: Provide support during health checks on weekends for employees, ensuring a seamless process and addressing any technical issues that may arise.
  • Documentation: Maintain accurate records of support tickets, resolutions, and any other relevant information for future reference.

Key success metrics for the role:

  • Audit Cycle
  • VIP Appointments Experience
  • Handling the regional appointments and reports (Based on the requirement)
  • Managing the relationship and operations with the vendor.

Requirements:

  • Graduate with Strong analytical and organizational skills.
  • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Good computer proficiency.
  • Must possess attention to detail and solution-oriented traits
  • Knowledge in MS office suite such as word, excel and PowerPoint presentation

Why Join ekincare:

At ekincare, we are not just building a product we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

  • Be part of a winner Series B-funded, high-growth startup with patented technology, trusted by 1000+ companies across industries.
  • Shape the future of health-tech Work on cutting-edge solutions in one of the fastest-growing domains.
  • High-impact role Direct exposure to top management, influencing strategy and outcomes.
  • Thriving in a dynamic, flat-hierarchy environment with a fast fail, fast learn culture that empowers experimentation and rapid iteration.
  • Career acceleration ESOPs, attractive performance-based incentives, and the possibility of multiple promotions within a year.
  • Empowered environment Dynamic startup culture, flat hierarchy, and a fast fail, fast learn approach.
  • Holistic growth 360-degree appraisal process and learning opportunities beyond your function.
  • Well-being matters Comprehensive medical benefits and fitness perks, including gym, yoga, Zumba, and more.

If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.

  • Helpdesk Associate

    7 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Roles and...

  • Helpdesk Senior Associate

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Req ID: 313136NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1 MAC Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN). ...

  • Helpdesk Senior Representative

    7 days ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Helpdesk Associate at Grade-3 position in Service Desk Must be a Graduate. Good communication skills Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong...

  • Helpdesk Senior Associate

    1 week ago

    Bengaluru, Karnataka, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Helpdesk Senior Associate to join our team in Bangalore. The ideal candidate will have 3-5 years of experience and strong troubleshooting skills, with the ability to work independently within a diverse global team.Roles and ResponsibilityProvide exceptional IT Service Desk support, guidance, and training to end-users for various...

  • Helpdesk Executive

    1 week ago

    Bengaluru, Karnataka, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Helpdesk Associate

    7 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Coordination with customers and other...

  • Helpdesk Associate

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Req ID: 336707NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Coordination with customers...

  • Associate IT Helpdesk Engineer

    7 days ago

    Bengaluru, Karnataka, India Wrike Full time ₹ 25,00,000 - ₹ 75,00,000 per year

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Our vision:  A world where everyone is free to focus on...

  • Associate IT Helpdesk Engineer

    7 days ago

    Bengaluru, Karnataka, India Wrike Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision:A world where everyone is free to focus on their...

  • Associate IT Helpdesk Engineer

    6 days ago

    Bengaluru, Karnataka, India Wrike Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Our vision:  A world where everyone is free to focus on...