Support Analyst

7 days ago

Bengaluru, Karnataka, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position Purpose

This role is for a ServiceNow Integration Analyst responsible for designing, managing, and maintaining integrations between ServiceNow and external systems.

Responsibilities

Direct Responsibilities

  • Assess current processes to suggest improvements to business.
  • Design, test, and follow the implementation of APIs and integrations to support business applications
  • Collaborate with business stakeholders to understand requirements and develop solutions that meet their needs
  • Work with development teams to ensure that APIs and integrations are properly integrated into applications
  • Develop and maintain technical documentation for APIs and integrations
  • Troubleshoot and resolve technical issues related to APIs and integrations
  • Collaborate with quality assurance teams to ensure that APIs and integrations meet quality and security standards
  • Stay up-to-date with industry trends and emerging technologies in API and integration development
  • Participate in code reviews and ensure that all solutions are aligned with company standards and best practice
  • Record, track, and report integration performance.
  • Train the production support team for incident management and integration monitoring.
  • Governance of roles to ensure access and revoke are managed.

Contributing Responsibilities

Technical & Behavioral Competencies

  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
  • Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
  • Familiarity with Agile framework.
  • Ability to document and troubleshoot errors

Specific Qualifications (if required)

  • Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
  • 3-5 years of experience of working on ServiceNow Integration projects (latest platform version).
  • Certified ServiceNow Administrator certification mandatory.
  • Good to have ServiceNow Certified Application Developer.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Attention to detail / rigor

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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