Senior Software Engineer, 1:1 Operations

The Customer Decision Hub (CDH) team at Pega is at the forefront of real-time customer engagement, personalizing billions of interactions for some of the world's largest organizations. Built on the Pega Platform, CDH serves as an "always-on" decisioning engine, seamlessly integrating AI and business rules across all channels. Our globally distributed team—spanning India, the Netherlands, and the US—designs, builds, and enhances this enterprise-grade solution to deliver exceptional value to our clients.

As a Senior Software Engineer on the CDH product team, you will play a key role in designing, implementing and validating new features using Pega Infinity. You'll bring strong technical acumen and domain expertise to the table, while also engaging with customers to resolve issues empathetically and effectively. Your contributions will directly impact on the quality and performance of our application, helping maintain a high application quality score. At Pega, you'll work with cutting-edge technologies to solve complex, meaningful problems.

• Collaborate with a passionate, talented, and fun-loving team to deliver high-quality features with efficiency.
• Contribute to the end-to-end design and development and testing of technical and functional requirements for CDH features.
• Take ownership of development activities, adhering to best practices and delivering on commitments without schedule variance.
• Go beyond documented requirements to understand and address customer needs.
• Identify enhancements to Pega Infinity and develop use cases to support prioritization.
• Stay on track with assigned tasks and provide regular updates on progress and blockers.
• Actively participate in Agile/Scrum processes, offering continuous feedback and driving process improvements.
• Innovate by proposing and implementing solutions to development challenges.

You are a highly motivated and experienced software engineer with a passion for building scalable enterprise solutions. You possess a strong technical foundation and a customer-centric mindset, enabling you to deliver impactful results while maintaining high standards of quality and integrity. You thrive in collaborative environments, embrace challenges, and continuously seek opportunities to learn and grow. Your ability to communicate effectively, adapt to evolving requirements, and mentor peers makes you a valuable asset to any team.

• Bachelor's or master's in computer science, Engineering, or a related field.
• 4–6 years of hands-on experience in analysis, design, development, testing and deployment of Pega applications.
• Certified Senior System Architect (CSSA) with expertise in Case Management, Integration, Background Processing, Integrations, JavaScript, CSS, HTML, Activities, Data Transforms, Data Pages and other Pega Infinity Rules.
• Experience in Automation tools like Selenium/Cucumber/Playwright
• Demonstrated ability to analyze complex problems, propose effective solutions, and drive results.
• Proven track record of working in Agile/Scrum environments and contributing to continuous improvement initiatives.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and engage with stakeholders.

• A rapidly growing yet well-established business.
• Hybrid working: Expected to work 3 days a week from Pegasystems Bengaluru Office.
• Opportunities to work with the world's most innovative organizations.
• Gartner-acclaimed technology leadership across product categories.
• Continuous learning and development opportunities.
• An inclusive, agile, and fun work environment.
• Competitive global benefits including pay + bonus incentives.
• Employee equity in the company.

#Li-CK

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.